Why can't I select USD Bank Account when I try to add a new recipient?
To send to domiciliary accounts, please make sure your app is updated to version 04.07.02. You can update your app directly from the Apple App Store or the Google Play Store. If you’re not sure what version of the app you have, you can check your app version on the bottom of the 'Me' page.
What is the fee to send to Nigeria?
For users in the United States sending USD to USD, the fee will be 1%. This is for transfers to domiciliary accounts or for USD cash pickup. For users sending from Europe, the United Kingdom or Canada, there will be no fee to send to USD :)
How secure is sending via USD cash pickup?
Just like when sending to Naira accounts, security is a top priority for Sendwave. We’ve added two ways to help ensure the security of your transfer, on top of our existing security. When you send a transfer, you and your recipient will receive a unique code for the transaction. You both will also receive a one time password for the transaction. Your recipient will need to take those codes to any Access, Zenith, or Fidelity Bank branch and present it to the bank teller. Once the bank teller verifies their identity, they'll be able to collect the funds.
How long will it take for Cash Pickup funds to arrive ?
The unique code voucher and one time password will be sent to your recipient within moments of you initiating the transfer. They will then need to visit any Access, Zenith, or Fidelity Bank branch between Monday through Friday 8 am - 4 pm WAT to collect the funds. The funds do need to be picked up within a 7 days a of the transfer being sent.
What information do I need to send to a recipient for USD cash pickup?
To send via USD cash pickup you just need your recipients full name and their phone number - it’s that simple :)
Where can my recipient collect the funds? The funds can be picked up at any Access, Zenith, Fidelity or GTB Bank branch. The nearest branches can be found here:
Access BankZenith BankFidelity Bank GTB Bank
What forms of ID are acceptable for picking up funds?
Generally recipients need to bring their BVN and an additional ID with them to verify their identity. The form of additional ID can vary by bank.
To collect funds from Access Bank, they can present: international passport, driver’s license, national ID card, INEC registration card, or Bank Verification Number (BVN).
To collect funds from Zenith Bank, they must present their BVN as well as their: International Passport (Nigerian or other); Driver’s License; National Id. Card; or PVC.
To collect funds from Fidelity Bank, recipients will need their BVN, National ID, Driver's License with a photo, or INEC Permanent Voter's Card with address.
To collect funds from GTB, recipients will need their BVN as well as their International Passport, Driver's License, or National ID Card.
What if my recipient doesn’t receive their one time password?
Both you (the sender) and your recipient will receive the voucher code and the one time password via two separate SMS. If they did not receive it, you can share it directly with them :)
How long does my recipient have to collect the funds?
The funds need to be picked up within 7 days of the transfer being sent. After 7 days the transaction will be cancelled and your debit card will not be charged.
Can I send to domiciliary accounts?
Yes! You can now send to domiciliary accounts at GTB, UBA, Access Bank, and First Bank. More banks coming soon as well!
Can I still send to Naira accounts?
Unfortunately, no, for now we are unable to send to Naira accounts. This is due to a directive from the Central Bank of Nigeria on Nov 30th that required all remittances to be paid out in USD and is beyond Sendwave’s control. We hope that at some point in the future, we will again by able to send to Naira accounts. However, at this time we do not know when or if it will be possible.
