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FAQs

How do I add a new recipient?

Click in the 'To' field, begin typing and then select 'Add New Recipient.' Then, if sending to their mobile wallet or for cash pickup, enter your recipient's full legal name, their phone number, and click 'Save'. If sending to a bank account, enter your recipient's full legal name, choose their bank from the drop down menu, enter their account number, and click 'Save.'

faq-accountsetup

country-uganda, country-bangladesh, country-ghana, country-kenya, country-liberia, country-nigeria, country-senegal, country-tanzania, country-philippines, country-haiti, country-vietnam, country-thailand, country-srilanka, country-ivorycoast, country-cameroon country-madagascar, country-morocco, country-indonesia

How do I verify my email?

You should get an email from us with a link to click to be sure we have the right contact info. If not, please check in the 'Personal Info' section of the app to make sure your email address is correct and update it if not to get our email. If you still don't see it, please check in Spam or search for 'Sendwave' in your email.

faq-accountsetup

How do I use a new card?

Go into 'Payment Info', delete the card that is in there and then input and save your new card - now you're set!

faq-accountsetup

Can I use a credit card or PayPal?

No. We only accept debit cards because they charge us lower fees, which allows us to pass those savings onto you! (We do accept Italian Postepay and Spanish Correos prepaid debit cards)

faq-accountsetup

What does 'Card Error' mean?

This often just means you don't have good enough internet service to save your card, or the app needs to be upgraded to the latest version from the App Store/Play Store.

faq-accountsetup

Why do you collect my Social Security/Identification information?

As a registered money transmitter, Sendwave needs to confirm our users’ identity - we do it to protect your money, and to ensure that your Sendwave account is not compromised. You should only be asked for this upon your first TX.

faq-accountsetup

What ID does Sendwave accept to send money to Morocco?

A document proving legal residency status in the country you’re sending from is necessary to send to Morocco. From Europe, any Schengen residency permit, national ID card, drivers license or passport is valid. For security reasons, a photo of the original ID must be taken directly from the application.

faq-general

country-morocco

Email

help@sendwave.com aide@sendwave.com compliance@sendwave.com

Call Support 24/7

Call our international helplines for support.
Note: French support has limited hours.

+1 888 966 8603 (US/CA)+44 113 320 7935 (UK)+39 02 3057 8468 (Italy)+353 1800 949 226 (Ireland)+34 900 998 284 (Spain)+33 5 19 74 15 37 (France)

US Office

100 Hano St, Suite #9
Boston, MA 02134 USA

UK Office

11 Hanover Road
London, England, NW10 3DJ

Company registration number: 09627585
‍
Wave Transfer Ltd is Authorised and Regulated by the Financial Conduct Authority (FCA) under the Payment Service Regulations 2017 and Electronic Money Regulations 2011. Registration number: 710118

EU Office

Place Marcel Broodthaers 8, 1060 Saint-Gilles (Brussels), Belgium, EU

Company number: 733.531.321

Sendwave SA is authorised by the National Bank of Belgium to operate as a payment institution within the European Union.

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