Keeping your money safe

At Sendwave, it's important to us that your money is kept safe on the rare occasions that it is in our custody before being paid out to your recipients.On the rare occasions that we hold your money and it takes a while for your money to reach your recipient, we keep your money in a special account that only holds our customers' money. If anything should happen to Sendwave while we hold your money, that money is safe in the special account. However, UK customers should note that Sendwave is not registered as a bank so this money does not benefit from depositor FSCS protection like UK bank deposits, which means:

  • it may take a little longer to get your money back and

  • you may get back less than you gave us if the account pays for administrators' fees.