Notice requirements by State

Customer Complaint Notices

If you have any questions or complaints about your transaction please text or call Customer support at (888) 966-8603 or Email us at


If your issue is unresolved by Chime Inc. (DBA Sendwave License #AK-MT-10100 at telephone: 1-888-966-8603), please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here. Formal complaint forms may be submitted via:
Fax: (907)465-1230
Mail: Division of Banking & Securities, PO Box 110807, Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call (907)465-2521.


If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by email at:, or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.



Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT: You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY: ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, Colorado 80202

Section 12-52-116, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.


Entidades diferentes a aquellas instituciones financieras aseguradas por el FDIC, que dirigen actividades de envío de dinero en Colorado, incluyendo venta de giros postales, giro de fondos e instrumentos de pago o crédito requieren tener licencia de la División Bancaria del Estado de Colorado de acuerdo con el Acto de Transmisores de Dinero, Título 12, Artículo 52, del Estatuto Revisado de Colorado.

Si usted tiene una pregunta o duda acerca DE SU TRASACCIÓN - DEL DINERO QUE ENVIÓ: Por favor póngase en contacto con el agente de envíos monetarios que procesó su transacción para obtener ayuda. La División Bancaria de Colorado no tiene acceso a esta información.

Si usted es un residente del estado de Colorado y tiene una queja sobre EL AGENTE DE ENVIÓS MONETARIOS – LA COMPAÑÍA QUE ENVIÓ SU DINERO: Todas las quejas deben de ser entregadas por escrito. Por favor llene la forma de quejas que se encuentra en el sitio web de la División Bancaria de Colorado y entrégue la forma junto con los documentos que apoyen su queja por correo o por correo electrónico a la División Bancaria de Colorado al:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, Colorado 80202
correo electrónico:
sitio web:

Sección 12-52-116, C.R.S. requiere que agentes de envíos monetarios y compañías de giros postales coloquen este anuncio en un lugar visible, notorio y alumbrado.


Chime Inc. holds a valid and existing license issued by the Office of Financial Regulation for the State of Florida pursuant to Chapter 560 of the Florida Licensing of Money Services Business.  If you have any complaints please text or call Customer support at (888) 966-8603 or Email us at


Chime Inc. is conducting money transmission in Georgia. If you have a complaint or concern regarding the money transmission services please text or call Customer support at (888) 966-8603 or Email us at!

For unresolved complaints, you may contact the Department of Banking and Finance for the State of Georgia at: 2990 Brandywine Road Suite 200, Atlanta, Georgia 30341 or by phone at (888) 986-1633.


The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Chime Inc. DBA Wave, license number 1161354 at 500 N Calvert Street, Suite 402, Baltimore, MD 21202, toll–free phone number of the Commissioner- 888-784-0136, website -


Chime Inc. d/b/a Wave is authorized to engage in the business of a foreign transmittal agency under Massachusetts General Laws chapter 169. Our license number is FT1161354.


To report fraud or suspected fraud in connection with the money transmission services, please text or call Customer support at (888) 966-8603 or Email us at

New York

Sendwave is licensed as a Money Transmitter by the New York State Department of Financial Services.


Chime, Inc. is a licensed money transmitter by the Commonwealth of Pennsylvania Department of Banking. If you have any complaints, you may contact Chime Inc. Customer support at (888) 966-8603 or Email us at


Chime Inc. is licensed under the laws of the State of Texas and by State law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Chime Inc. should contact the Texas Department of Banking.

Chime Inc. engages in money transmission. If you have a complaint, first contact Chime Inc. Customer support at (888) 966-8603 or Email us at After first contacting Chime Inc., if you still have an unresolved complaint regarding money transmission activity; please direct your complaint to the Texas Department of Banking.

Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:

In person or by U.S. mail:
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705-4294
Telephone: (877) 276-5554
Fax: (512) 475-1313

For all transactions from consumers in all other States:

If your complaint is still unresolved after first contacting Chime Inc. and the applicable State Department, please contact the Consumer Financial Protection Bureau at phone: 855-411-2372 or at fax: 855-729-2372.