IMPORTANT NOTICE REGARDING CONTRACTUAL NATURE AND VALUE: The Sendwave Rewards program (“Sendwave Rewards”) is a promotional incentive scheme provided entirely at the discretion of WorldRemit Corp. (dba “Sendwave”). Points, and pending points balances, and rewards, and reward tokens accumulated under Sendwave Rewards do not constitute property, do not possess cash or monetary value, are completely non-refundable, cannot be exchanged for cash currency, and are non-transferable under any circumstances.
1. Eligibility and Overview
1.1. The Sendwave Rewards program (“Sendwave Rewards”) is operated by WorldRemit Corp. (“Sendwave”, “we”, “us”, “our”), registered at 100 Hano St., Ste. 9, Boston, Massachusetts 02134.
1.2. Sendwave Rewards is open exclusively to our users who are aged 18 or older who hold an active, verified, and compliant Sendwave account.
1.3. By participating in Sendwave Rewards, users agree to be bound by these Terms and Conditions in conjunction with the main Sendwave Sender Terms and Conditions and Privacy Policy.
2. Earning Points
2.1. Users earn points on eligible international money transfers initiated via the Sendwave mobile application. An “Eligible Transfer” is defined as a completed outbound transaction funded strictly via Bank Transfer or Debit Card pay-in methods. An Eligible Transfer does not include those transactions referred to in clause 2.3 below.
2.2. Points are calculated at a baseline rate of 10 points per $1 (one) United States dollar (USD) successfully sent on an Eligible Transfer. Points are awarded as whole numbers, rounded to the nearest $1 (one) USD sent per discrete transaction.
2.3. Transactions funded by any payment mechanism not explicitly covered in clause 2.1 are out of scope and excluded from points accumulation. For the avoidance of doubt, the following are strictly excluded and will not earn points:
Wallet Funding: Any transaction that funds a Sendwave Wallet (including any stored value or pre-funded account balance held with Sendwave).
Sister Brands: Any transactions processed through Sendwave’s sister brand, WorldRemit.
2.4. For the avoidance of doubt, points are calculated strictly on the principal amount of the currency successfully sent in an Eligible Transfer. Any sending fees, transfer fees, or additional processing costs charged by Sendwave in connection with the transaction are entirely excluded from point accumulation and will not count towards a user’s point balance.
3. Point Settlement Windows and Point Statuses
3.1. Immediately following the successful initiation of an Eligible Transfer, the respective points will appear on the user’s Rewards tab under “Pending” status. Pending points provide transaction acknowledgment but carry no spending capabilities and cannot be redeemed for rewards.
3.2. Points transition from “Pending” to “Confirmed” status (becoming redeemable within the Rewards area of the app) only after the underlying transaction successfully clears and settles.
3.3. All point accruals, ledger balances, and changes in status are recorded in a centralized per-user ledger tied uniquely to the corresponding Sendwave Transaction ID. This history is transparently viewable by the user via the Rewards tab in the app.
4. Point Expiry and Consumption Model
4.1. Confirmed points remain valid for a duration of twelve (12) calendar months starting precisely from the timestamp they transitioned to “Confirmed” status.
4.2. Points not fully redeemed within this 12-month window will automatically expire and be permanently wiped from the user’s ledger without compensation. Email warnings will be deployed 45 days ahead of impending expiries.
4.3. Sendwave Rewards operates on a strict First-In, First-Out consumption model. When a user redeems points for rewards under the Rewards tab, the system automatically deducts the oldest confirmed points in the user’s balance first.
5. Reward Redemptions
5.1. Users may redeem confirmed points under the Rewards tab of the app to purchase virtual rewards. Redeemed rewards are deposited into the user’s digital inventory. The available categories of rewards will be determined by Sendwave from time to time and clearly displayed within the App.
5.2. Permitted Stacking of Rewards: Users are permitted to apply multiple rewards to a single discrete money transfer transaction. Sendwave does not restrict the concurrent stacking or merging of valid promotional offers, subject to any specific expiration dates or transaction minimums outlined in the individual offer terms.
5.3. Rewards Restitution and Forfeiture:
a. If a money transfer utilizing applied rewards fails or is canceled due to a systemic technical error, the rewards will be fully restored to the user’s active inventory.
b. If a transfer is completed successfully and subsequently refunded to the user, the applied rewards are deemed consumed and will not be returned.
6. Point Voiding, Forfeiture, and Account Closure
6.1. Reversals and Fraud: Any points accumulated on transactions that are subsequently reversed, subject to chargebacks, confirmed following an internal compliance review to violate our terms or service, or identified as part of structured transaction looping (e.g., manufacturing volume via reciprocal transfers) will be instantly voided and subtracted from the user’s current point balance.
6.2. Transfer of Points: Users may not transfer points earned as part of this loyalty program between sister brand accounts, nor may they transfer points to other users within the Sendwave Loyalty Program.
6.3. Account Suspension: If a user’s Sendwave account is locked, suspended, or terminated due to compliance breaches, anti-money laundering (AML) concerns, or violations of the core User Agreement, all accumulated points and all unused rewards will be instantly forfeited and permanently erased.
6.4. Voluntary Closure: If a user chooses to close their Sendwave account voluntarily, all points and unused rewards remaining in their balance are forfeited permanently at the moment of closure.
6.5. Voluntary Opt-Out: Users may choose to leave or opt out of Sendwave Rewards at any time by sending a formal request via email to our customer services team. Upon processing the opt-out request, participation in Sendwave Rewards will cease, and any accumulated or unused points or rewards remaining in the user’s account will be permanently forfeited and erased in accordance with clause 6.3.
7. Sendwave Rewards Alteration, Amendments, and Termination
7.1. Sendwave explicitly retains the unilateral right to amend, alter, adjust, or completely terminate the Sendwave Rewards framework, including changing point accumulation multipliers, altering reward valuation structures, modifying payment delivery windows, or decommissioning reward options.
7.2. Material Devaluations or Sendwave Rewards Closure: In the event that Sendwave decides to execute a material devaluation of point values or terminate Sendwave Rewards entirely, we will provide all users with a mandatory minimum of forty-five (45) days advance notice via in-app notification or email. Users will have 90 (ninety) days to redeem, exchange, or otherwise use any points accumulated at the time of such modification or cancellation unless the user’s account was suspended under clause 6.3 of this agreement. This notice window provides users a fair opportunity to redeem their remaining Confirmed points or rewards in the Rewards area of the app prior to full decommissioning. Following the expiration of the notice period, all remaining unspent points and rewards will become null and void.
8. Governing Law and Jurisdiction
8.1. These Terms and Conditions, their subject matter, and their formation are governed exclusively by, and construed in accordance with, the laws of the State of New York, without regard to its conflict of law principles. Any disputes arising in connection with the Program shall be subject to the exclusive jurisdiction of the state and federal courts located in New York County, New York, and each party hereby irrevocably consents to the personal jurisdiction and venue of such courts.
*Sendwave makes money off the exchange rate. FX rates are subject to change.