IMPORTANT NOTICE REGARDING CONTRACTUAL NATURE AND VALUE: The Sendwave Rewards program ("Sendwave Rewards") is a promotional incentive scheme provided entirely at the discretion of WorldRemit Ltd ("Sendwave"). Points, and pending points balances, and rewards, , and reward tokens accumulated under Sendwave Rewards do not constitute property, do not possess cash or monetary value, are completely non-refundable, cannot be exchanged for cash currency, and are non-transferable under any circumstances.
1. Eligibility and Overview
1.1. The Sendwave Rewards program ("Sendwave Rewards") is operated by WorldRemit Ltd ("Sendwave", "we", "us", "our"), registered at 167 - 169 Great Portland Street, London, W1W 5PF.
1.2. Sendwave Rewards is open exclusively to our users who are aged 18 or older who hold an active, verified, and compliant Sendwave account.
1.3. By participating in Sendwave Rewards, users agree to be bound by these Terms and Conditions in conjunction with the main Sendwave Sender Terms and Conditions and Privacy Policy.
2. Earning Points
2.1. Users earn points on eligible international money transfers initiated via the Sendwave mobile application. An "Eligible Transfer" is defined as a completed outbound transaction.
2.2. Points are calculated at a baseline rate of 10 points per £1 (one) sterling successfully sent on an Eligible Transfer. Points are awarded as whole numbers, rounded to the nearest £1 (one) GBP sent per discrete transaction.
2.3. Transactions funded by any other payment mechanisms not explicitly covered in clause 2.1 are out of scope and excluded from points accumulation. For the avoidance of doubt, transactions that fund a Sendwave Wallet (including any stored value or pre-funded account balance held with Sendwave) are strictly excluded and will not earn points.
2.4 For the avoidance of doubt, points are calculated strictly on the principal amount of the currency successfully sent in an Eligible Transfer. Any sending fees, transfer fees, or additional processing costs charged by Sendwave in connection with the transaction are entirely excluded from point accumulation and will not count towards a user's point balance.
3. Point Settlement Windows and Point Statuses
3.1. Immediately following the successful initiation of an Eligible Transfer, the respective points will appear on the user’s Rewards tab under "Pending" status. Pending points provide transaction acknowledgment but carry no spending capabilities and cannot be redeemed for rewards.
3.2. Points transition from "Pending" to "Confirmed" status (becoming redeemable within the Rewards area of the app) only after the underlying transaction successfully clears and settles.
3.3. All point accruals, ledger balances, and changes in status are recorded in a centralized per-user ledger tied uniquely to the corresponding Sendwave Transaction ID. This history is transparently viewable by the user via the Rewards tab in the app.
4. Point Expiry and Consumption Model
4.1. Confirmed points remain valid for a duration of twelve (12) calendar months starting precisely from the timestamp they transitioned to "Confirmed" status.
4.2. Points not fully redeemed within this 12-month window will automatically expire and be permanently wiped from the user's ledger without compensation. Email warnings will be deployed 30 days ahead of impending expiries.
4.3. Sendwave Rewards operates on a strict First-In, First-Out consumption model. When a user redeems points for rewards under the the Rewards tab, the system automatically deducts the oldest confirmed points in the user's balance first.
5. Reward Redemptions
5.1. Users may redeem confirmed points under the Rewards tab of the app to purchase virtual rewards. Redeemed rewards are deposited into the user's digital inventory. The two available categories of rewards are governed will be determined by Sendwave from time to time and clearly displayed within the App. All prize draws are subject to our dedicated rules as set out in section 6 below, as amended from tim,e to time.
5.2. Permitted Stacking of Rewards: Users are permitted to apply multiple rewards to a single discrete money transfer transaction. Sendwave does not restrict the concurrent stacking or merging of valid promotional offers, subject to any specific expiration dates or transaction minimums outlined in the individual offer terms.
5.3. Rewards Restitution and Forfeiture:
a. If a money transfer utilizing applied rewards fails or is canceled due to a systemic technical error, the rewards will be fully restored to the user's active inventory.
b. If a transfer is completed successfully and subsequently refunded to the user, the applied rewards are deemed consumed and will not be returned.
6. Monthly Prize Draw Special Rules
6.1. Overview: The Promoter of the Prize Draw is Sendwave. Sendwave conducts a monthly promotional prize draw ("Prize Draw") accessible via the redemption of Prize Draw Entry Rewards. The nature of the monthly prize (e.g., travel vouchers, retail gift cards) will be communicated via your registered email address.
6.2. Entry Limits: Sendwave reserves the right to impose a strict maximum cap on the number of Prize Draw entries a single user can purchase per calendar month draw. Any excess entries attempted will be rejected.
6.3. Alternative Method of Entry (Free Entry Route): To participate in the monthly Prize Draw without redeeming or accumulating points, UK residents may enter via our free alternative entry route. To enter, hand-write your full name, postal address, phone number, and email address on a standard postcard and mail it via first or second-class post to: Sendwave Rewards Prize Draw, WorldRemit Ltd, 167 - 169 Great Portland Street, London, W1W 5PF.
Each valid postal entry received before the monthly draw closing date will be granted one (1) entry into the corresponding draw, carrying the exact same mathematical probability of winning as a point-purchased entry.
Bulk entries, macro-generated entries, or entries sent via third-party envelopes will be deemed invalid.
6.4. Winner Selection and Notification: Winners will be drawn within five (5) business days following the final closing date of the monthly draw. Each eligible entry will be assigned a unique internal sequential number, and the winning number(s) will be selected using a random number generator. A screenshot of the generation result will be captured and retained by Sendwave as a verifiable compliance record. Winners will be notified concurrently via their registered email address.
6.5. Non-Refundability: Points exchanged for Prize Draw entries are instantly consumed upon purchase. They are completely non-refundable and will not be reinstated under any circumstances, including subsequent non-winning draw outcomes or immediate account closures.
6.6. Publicity Obligations: In compliance with the UK CAP Code, Sendwave is legally required to make available information indicating that a valid award took place. Sendwave will publish or make available the surname and county of major prize winners upon request. Winners possess the explicit legal right under UK GDPR to object to this publication or reduce the amount of information shared by notifying the Sendwave Rewards team. To exercise this right, winners must notify the Sendwave Rewards team in writing by emailing rewards@sendwave.com with their full name, email address and telephone number associated with their entry.
6.7 Eligibility Restrictions (Zepz): Employees, officers, and directors of Zepz, as well as their immediate family members (spouse, parents, siblings, and children) and household members, are strictly prohibited from entering or participating in the Prize Draw. Any entries submitted by or associated with such individuals will be deemed void.
7. Point Voiding, Forfeiture, and Account Closure
7.1. Reversals and Fraud: Any points accumulated on transactions that are subsequently reversed, subject to chargebacks, confirmed following an internal compliance review to violate our terms or service, or identified as part of structured transaction looping (e.g., manufacturing volume via reciprocal transfers) will be instantly voided and subtracted from the user's current point balance.
7.2. Account Suspension: If a user's Sendwave account is locked, suspended, or terminated due to compliance breaches, anti-money laundering (AML) concerns, or violations of the core User Agreement, all accumulated points and all unused rewards will be instantly forfeited and permanently erased.
7.3. Voluntary Closure: If a user chooses to close their Sendwave account voluntarily, all points and unused rewards remaining in their balance are forfeited permanently at the moment of closure.
7.4 Voluntary Opt-Out: Users may choose to leave or opt out of Sendwave Rewards at any time by sending a formal request via email to our customer services team. Upon processing the opt-out request, participation in Sendwave Rewards will cease, and any accumulated or unused points or rewards remaining in the user's account will be permanently forfeited and erased in accordance with clause 7.3.
8. Sendwave Rewards Alteration, Amendments, and Termination
8.1. Sendwave explicitly retains the unilateral right to amend, alter, adjust, or completely terminate the Sendwave Rewards framework, including changing point accumulation multipliers, altering reward valuation structures, modifying payment delivery windows, or decommissioning reward options.
8.2. Material Devaluations or Sendwave Rewards Closure: In the event that Sendwave decides to execute a material devaluation of point values or terminate Sendwave Rewards entirely, we will provide all users with a mandatory minimum of thirty (30) days advance notice via in-app notification or email. This notice window provides users a fair opportunity to redeem their remaining Confirmed points or rewards in the Rewards area of the app prior to full decommissioning. Following the expiration of the notice period, all remaining unspent points and rewards will become null and void.
9. Governing Law and Jurisdiction
9.1. These Terms and Conditions, their subject matter, and their formation are governed exclusively by the laws of England and Wales. Any disputes arising in connection with Sendwave Rewards shall be subject to the exclusive jurisdiction of the courts of England and Wales.
*Sendwave makes money off the exchange rate. FX rates are subject to change.