New to Sendwave? Top 10 questions answered before you sign up

With just your smartphone and a few minutes, you can connect with loved ones all over the world through fast, secure and affordable transfers. Let's walk through everything you need to know to get started.

Sendwave is a mobile app that helps you send money to family and friends across borders. Whether you're supporting someone's education, helping with daily expenses, or contributing to special celebrations, this digital money transfer service connects you to loved ones in Africa, Asia and Latin America from your phone.

Most users are people living in the US, Canada, UK, or Europe who maintain deep ties to their home countries. The app transforms how you stay connected, making it simple to show up for the people who matter to you.

As well as transfers, Sendwave now offers a digital wallet backed by stablecoin technology, giving you a secure place to store value and manage your money across borders. The Sendwave Wallet adds another layer of flexibility to how you care for loved ones, whether you're planning ahead for future transfers or managing funds in a stable digital currency.

10 questions to help you start

1. Why choose Sendwave over other money transfer apps?

With Sendwave, you can skip the long lines and complicated paperwork that traditional services often require. You can send money in just a few taps from anywhere, creating a bridge between you and your loved ones that distance can't break.

The app focuses on affordability and convenience for cross-border communities. In many corridors, Sendwave offers low or no transfer fees, though currency exchange margins vary depending on where you're sending.

2. Is Sendwave safe and secure?

Yes.This answer centers on multiple layers of protection. Bank-level encryption safeguards your personal and financial information, while a secure PIN controls access to your account.

Phone and email verification add extra security steps during setup. Sendwave operates under licenses and regulations in the US, Canada, UK, and European Union, following strict financial guidelines that protect your transfers.

3. How do I sign up and verify my account?

Getting started takes just a few minutes with these simple steps:

• Download the app: Find Sendwave on the App Store or Google Play

• Create your account: Enter your phone number and basic details

• Verify your identity: Upload a photo of your government ID

• Link your payment: Add your debit card information

Verification usually completes within hours, though some cases may take up to 24 hours. This process ensures your account stays secure while meeting regulatory requirements.

4. Are there transfer limits?

Transfer limits vary by country and your verification level. New users start with lower limits that increase as you verify your identity and build transfer history.

You can check current limits in your app settings. Different corridors may have varying maximum amounts based on local regulations in destination countries.

5. How much does it cost to send money?

Sendwave offers low or no transfer fees depending on your destination, but currency exchange margins always apply. The Sendwave rate you see converts your dollars into your recipient's local currency.

The app shows exact exchange rates and any fees before you confirm your transfer. This breakdown helps you understand the cost upfront, so more of your money reaches the people you care about.

6. How fast can my recipient receive funds?

Most transfers arrive within minutes to a few hours, depending on the destination and delivery method. Mobile wallet transfers typically move faster than bank deposits.

The app displays estimated delivery times before you send. You'll receive notifications when your money arrives, keeping you updated on your transfer's progress.

7. What payment methods are accepted?

Sendwave accepts debit cards from major banks in supported countries. You can link multiple cards and choose which one to use for each transfer.

Credit cards and bank transfers aren't currently supported. Debit card payments process quickly and securely, making it easy to send support when your loved ones need it most.

8. How do recipients get their money?

Recipients receive money through several convenient methods:

• Mobile wallets: Direct deposits to services like M-Pesa or Orange Money

• Bank accounts: Transfers straight to existing accounts

• Cash pickup: Collection from partner locations

Available options appear when you select your recipient's country. This flexibility ensures your loved ones can access funds in the way that works best for them.

9. Can I track my transfers?

Yes, you can track your transfers from start to finish right in the app. Real-time updates show when your money is processing, sent and delivered.

Both you and your recipient can get notifications as the transfer progresses. This visibility gives you peace of mind knowing your support is on its way.

10. Where do I find support if something goes wrong?

Sendwave provides 24/7 customer support through phone, email and in-app chat. The support team speaks multiple languages and understands the unique needs of people sending money across borders.

Most issues get resolved quickly with a friendly and helpful service. Help is available when questions arise about your transfers.

Pro tips for a smooth start

Link your debit card immediately after creating your account to avoid delays on your first transfer. Double-check recipient details like phone numbers and bank information before sending money.

• Set a secure PIN: Choose something memorable but hard to guess

• Save frequent recipients: Speed up future transfers with saved contacts

• Check rates regularly: Exchange rates change throughout the day

These simple steps help your transfers go smoothly when you send support to family and friends.

Looking ahead

Sendwave transforms the way you care for people across distances, making your transfers an act of love and connection. The app puts you in control with easy-to-understand rates, real-time tracking and reliable delivery to loved ones abroad.

Download the app to start sending money to your loved ones and discover how simple it can be to bridge the distance when it matters most.