United States of America
Effective 2 January 2024
Your privacy and keeping your personal information secure are extremely important to us. At WorldRemit Corp, we are committed to protecting and respecting Your privacy and handling Your information in an open and transparent manner.
We will amend or update this Policy regularly to reflect changes in our practices with respect to the processing of personal information, or changes in applicable law. We encourage you to read this Policy carefully, and to regularly check this page to review any changes we might make to the terms of this Policy.
If you don't want to read all the details. Here are the highlights that you may really wish to know:
WorldRemit Corp is an international payment service that provides international money transfer and remittance services in more than 130 countries and over 70 currencies.
WorldRemit Corp is part of the WorldRemit Group. For a list of companies in the WorldRemit Group click here.
You will know us by our brands: “WorldRemit '' and “Sendwave”.
Where appropriate we share your personal information within the WorldRemit Group, our affiliates, partners and other companies. Upon request or where we are legally obliged, we may share your information with public agencies.
We also collect from You information in relation to other people (for example, details of the recipients of Your money transfers). In providing this information you confirm to us that you have their permission to do so.
We use third parties to process your personal information on our behalf to perform our services for you, and due to the international nature of our business some of them are based outside the United States of America.
You have several rights over your personal information, and the manner in which you can exercise those rights are contained in this Policy.
We will send you direct marketing if we are allowed to do so. We do this to encourage you to use our services and send you offers or promotions that may interest you. You can ask us to stop sending you marketing information at any time. Details of how to unsubscribe will be included in each email that we send you. Alternatively, send us an email to firstname.lastname@example.org with “URGENT - UNSUBSCRIBE REQUEST” in the subject line and the email address that you wish to be removed within the email.
We also use your personal information to display online adverts and Marketing relating to our services on our website, online media channels or by sending you push notifications if you use our mobile app.
We do not intentionally use children’s information (our website and mobile application are not intended for children).
To help clarify our meaning, we have used certain capitalised terms in this Policy. These terms and their meaning are:
“Data Protection Legislation” means the Gramm-Leach-Bliley Act of 1999, the CAN-SPAM Act of 2003, and such applicable legislation relating to consumer privacy as may exist in your State or Territory of residence. “Marketing” means any action or advertisement or promotion or marketing material like surveys, vouchers, research and events. This list is not exhaustive. “Services” means WorldRemit Money Transfer Service; WorldRemit Digital Money Account; Airtime Top Up; and such other services or products that we may introduce from time to time.
Who are we?
WorldRemit Corp (“WorldRemit”, “We”, “Us”, “Our”) is a Delaware corporation with its business address 600 17th Street, Suite 200S, Denver CO, 80202. We are committed to protecting and respecting your privacy, handling your information in an open and transparent manner, and keeping your information secure.WorldRemit Corp is part of the WorldRemit Group.You will know us by our brand names: “WorldRemit '' and “Sendwave”.
The personal information we collect about you
We may collect, record and use information about You in physical and electronic form and will hold, use and otherwise process this data in accordance with the Data Protection Legislation and as set out in this Policy.The personal information we collect and use may include, amongst other things:
Your contact information such as Your email address, postal address and telephone number or any telephone number used to call us;
Your demographic information such as age, education, gender, and interests;
Evidence of Your identity, (for example passport information, social security number; and driver’s license)
Unique identifiers such as Your username, account number and password;
Your profiles and postings on any other social media applications and services that we provide or that You make available to us;
Your payment details and other financial data (for example, Your bank or payment method provider’s name and Your account number and sort code) and salary details; and
Information about Your visit to our website, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
We also collect from you information in relation to other people (for example, details of the recipients of your money transfers) where you provide us with such information. In providing this information you confirm to us that you have obtained all necessary permissions from them to the reasonable use of their information for the purposes and in the manner described in this Policy, or are otherwise permitted to give us this information on their behalf. Please also ensure that those other people are aware of this notice and that the provisions of this notice are clearly communicated to them.
How we collect your personal information
Information you give to us when you use our services. If you use our services you will need to provide certain information including Your name, address and card number, as well as the name and other details of the recipients of the money transfers that you instruct us to carry out. This information must be complete and accurate, and if not we may have to take additional steps to complete the transaction.
Other information You give to us. This is information about You that You give us by filling in forms on our website (for example, the ‘contact us’ section) or when you communicate with us by phone, e-mail or otherwise. It includes, for example, information You provide when You register on the website for us to contact You, when You inquire about any of our Services, when You sign up to receive notifications, and when You report a problem with our website. The information You give us may include, among other data, Your name and email address.
From other members of the WorldRemit Group. We may collect information about You from our affiliates and other companies in the WorldRemit Group.
Social Media. Depending on Your settings or the privacy policies for social media and messaging services such as Facebook, LinkedIn and Instagram, You might give us permission to access information from those accounts or services.
Other Sources. We may receive information about You from other sources, including publicly available databases and combine this data with information we already have about You. This helps us to update, expand and analyse our records and provide services that may be of interest to You.
Information we collect about You. Like most websites, we use "cookies",Sdks, and similar technologies to help us make our site – and the way You use it – better. Cookies mean that a website will remember You. They are small text files that websites transfer to Your computer (or phone / tablet). They improve website use and speed – for example by automatically filling Your name and address in text fields.
- Log Files. In addition, with regard to each of Your visits to our site, we will automatically collect certain information (for example, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data). We may combine this automatically- collected log information with other information we collect about You.
Mobile App. When You download our Mobile App, in addition to the information mentioned above we: - automatically collect information on the type of device You use, operating system version, and system and performance information. We may send You push notifications from time-to-time in order to update You about events or promotions that we may be running. If You no longer wish to receive these types of communications, You may turn them off at the device level. To ensure You receive proper notifications, we will need to collect certain information about Your device such as operating system and user identification information; - may collect Your geolocation information derived from your device. Your geo-location data may be shared with third parties; and - may use mobile analytics software to allow us to better understand the functionality of our Mobile Software on Your device. This software may record information such as how often You use the Mobile App, the events that occur within it, aggregated usage, performance data, and where the Mobile App was downloaded from.
How we use your personal information
Our primary purpose in collecting user information is to provide You with a safe, smooth, efficient, and customised experience and to provide the services You have requested from us. We may also use the information that You have provided to ensure that the content on our site is presented in the most effective manner for You and Your computer or device.We use Your information for the following specific purposes:
to carry out our obligations arising from any contracts entered into between You and us or from applicable law such as anti-money laundering laws, and to provide You with the Services in accordance with our terms and conditions and with this Policy;
to register You with a WorldRemit account;
to fulfil Your Transaction / (Airtime Top Up) Request;
to send You confirmations or other notifications;
to notify You about temporary or permanent changes to our services or other service-related messages;
to assist you where online applications are not completed;
to prevent fraud, money laundering, and any other illegal activity;
to ensure that content from our site is presented in the most effective manner for You and for Your computer;
to promote our business;
to send You Marketing communications, provided that You have given us Your contact details and that you do not decide to opt out from this type of communications, in accordance with Data Protection Legislation (including the CAN-SPAM Act 2003 ).
to administer our site and for internal operations, including troubleshooting, data analysis, profiling and segmentation analysis, testing, research, statistical and survey purposes;
as part of our efforts to keep our site, Mobile App and our services safe and secure;
Analytics, web traffic analysis, to measure or understand the effectiveness of advertising we serve to You and others, and to deliver relevant advertising to You;
Online Behavioral Advertising (to learn more about ad choices, or to opt out of interest-based advertising
to make suggestions and recommendations to You and other users of our site about services that may interest You or them;
to train, monitor and assess the effectiveness of the manner in which we provide the Services to You;
to consider and investigate any concerns or complaints you may have; and
to display personal testimonials of satisfied consumers on our website in addition to other endorsements, where You have agreed with a third-party review site that we may do so. If You wish to update or delete Your testimonial, contact us at
You will not be subject to decisions that will have a legal or significant impact on you based solely on automated decision-making, except if: (i) the automated decision-making is required or authorised by law; (ii) is necessary for entering into or performing the contract; or (iii) is based on your individual explicit written consent.
We may use the contact details You provided to send you marketing communications by email, telephone, direct mail or other communication formats about similar products or services where permitted by applicable law (unless you have opted out). In other cases, we may ask for your consent to send you marketing communications about products or services offered by Sendwave and other companies in the WorldRemit Group, for a full list of these companies click here.
Notice to Sendwave customers before 2 January 2024
If you were a Sendwave customer before 2 January 2024, we will only use your personal information for marketing and ppromotional purposes if you had “opted in'' to such uses before 2 January 2024. You can withdraw this permission by opting out at any time.
Right to Opt Out of Direct Marketing
If you have a WorldRemit and / or Sendwave account, you can opt out of receiving marketing communications by modifying your email or SMS subscriptions by clicking on the unsubscribe link or following the opt-out message included in the communication. Alternatively, simply send an email to email@example.com with “URGENT - UNSUBSCRIBE REQUEST” in the subject line and the email address that you wish to be removed from the email. Please note that if you request we stop sending you marketing messages or you unsubscribe, we may continue to send you service and administrative communications such as transfer updates and other important information on your transaction.
Who we might share your personal information with
Your personal information is very important to us. However there are circumstances where it is necessary for us to share your information for legitimate business purposes (including operating our site and our Mobile App, and providing services to you), in accordance with applicable law and subject to applicable professional and regulatory requirements regarding confidentiality and professional secrecy. In addition, we may disclose your personal information to:
- we share your information with our affiliates and other companies within the WorldRemit group of companies (such as WorldRemit UK Limited, WorldRemit Inc and WorldRemit Belgium SA. - for our internal business, operational, management and service needs; - for compliance, regulatory and audit activity and in connection with legal, regulatory and tax claims and investigations; - to understand and support our consumers and other individuals who use our services, apps and visit our sites; and - to send Marketing communications to you.
Third party processors which include people with whom we do business or who provides services to us. If we engage a third party processor to process your information, the Processor will be subject to binding contractual obligations to: only use the personal information in accordance with our prior written instructions; and use measures to protect the confidentiality and security of the personal information, together with any additional requirements. We may disclose data to provide our services, to respond to legal requirements, enforce our policies, liaise with judicial or regulatory authorities where required under applicable law, and protect our rights and property. Processors may include: - Credit reference agencies or other service providers to verify Your identity or the identity of recipients of the money transferred through our services or for any other purpose related to providing our services; - Professional advisers, such as our auditors and lawyers; - Companies that capture or analyse information to help us understand how our services, sites and Mobile Apps are used and perform or to tailor our services and promotions, including for the purpose of allowing us to improve the services we provide; - Companies that provide us with marketing assistance, including: the management of email marketing operations, SMS and other services that deploy marketing on the internet or social media platforms ; the running of surveys and other feedback activity; as analysis of the effectiveness of any marketing or consumer engagement we do; - Banks, payment card processors and other service providers that process bank transfers, credit and debit card payments or otherwise provide financial infrastructure services to enable us to provide our services; - Our service providers, including those who provide data hosting services, fraud prevention services; technology services, and technology tools that allow us to monitor, test and improve our services, sites and Mobile Apps; - Companies that we have instructed to provide services to or for us for those purposes that may be reasonably ascertained from the circumstances in which the information was submitted; - Other business entities should we plan to merge with, or be acquired by, or be invested in by that business entity, or if we undergo a corporate reorganisation; and - Any successor in business to us.
Facebook - We may share with Facebook, actions that you take on our website such as your visits to our website, your interactions on our website, use of Facebook Connect and information collected from cookies or similar technologies including Facebook Pixel. This allows us to measure the effectiveness of our advertising, improve our marketing practices, and helps us deliver more relevant advertising to you and people like you (including on social media such as Facebook). Further information, including how Facebook enables you to exercise your data protection rights, and opt out of seeing online interest-based ads can be found in Facebook Data Policy. If you would like to know more please contact us using the details below.
Fraud Prevention Agencies - Where we have a good reason to suspect fraud, money laundering, counter terrorist financing or any other illegal activity we can, upon request or where legally obliged, share your personal information with crime prevention agencies and other third parties for the purpose of detecting, preventing, or reporting crime, or for actual or suspected breach of any applicable law or regulation. These third parties may include business partners and companies that provide services to us, law enforcement bodies, regulatory and supervisory authorities, providers of fraud prevention and detection services. Please note, we may suspend activity on your account or any transaction, refuse access to your account or cancel any transaction you may want to make, if we think there is a risk of any illegal activity.
Public Agencies - We release accounts or other personal information when we consider it appropriate to comply with the law, to enforce our Terms and Conditions and any other agreement to protect the rights, property, or safety of WorldRemit, our employees, consumers, our business partners, and the public. In these circumstances, we will only provide them with the information they require to perform their function.
Research companies - We may share personal information in a secure way to allow research companies and feedback providers to contact you directly on our behalf to get your opinions on or refuse to take part in the research or surveys.
Links to Other Sites
International transfer of your personal information
Due to the international nature of our business, we may need to transfer your personal information to other WorldRemit entities, to other third parties as noted in the “Who we might share your information with” section of this policy, and recipients, in connection with the purposes set out in this Policy. For this reason, we may transfer your personal information to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located.
How we keep your personal information secure
We have implemented appropriate technical and organisational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of Processing, in accordance with applicable law. Unfortunately, the transmission of information via the internet (including by email) is not completely secure. Although we will do our best to protect Your personal information, we cannot guarantee the security of Your data transmitted to our site; and any transmission is at Your own risk. Once we have received Your information, we will use strict procedures and security features to try to prevent unauthorised access.
Protecting your own information
It is important to keep your password secure to prevent fraudulent use of your account. Do not disclose your password to anyone else and especially anyone who requests it from you by telephone or email. WorldRemit will never ask you to provide your password or personal information via email.
How long will we keep your personal information
We take every reasonable step to ensure that your personal information is only retained for as long as it is required for the purposes set out in this Policy. Therefore, we will only keep the information we collect about You for as long as required for the purposes set out above, or as required to comply with any legal or regulatory obligations to which we are subject. This will involve us regularly reviewing our files to check that information is accurate, up-to-date and still required. The period for which we will retain information about You will vary depending on the type of information and the purposes for which we will use it. Generally, unless applicable law or our legal and regulatory obligations require a longer retention period, we will keep our records for at least six years after you have terminated your relationship with us.Your RightsSubject to applicable law, you may have a number of rights regarding our processing of your relevant personal information, including:
Request for access to your personal information, together with information regarding the nature, Processing and disclosure of personal information.
Request for the correction of any inaccuracies in your personal information.
Request for the deletion of your personal information. We will keep a note of your name if you ask for your personal information to be erased.
Request the restriction of our use of your personal information.
Request for the transfer of your personal information to another party.
We will only process your request where we are satisfied that we have successfully verified your identity, and you are the one requesting for your personal information to be processed. We may therefore require proof of your identity before we can give effect to these rights.
You should also be aware that some of these rights are qualified and not absolute; therefore exemptions or limitations may apply.
The quickest and easiest way to make a request is to contact us directly by emailing firstname.lastname@example.org and we will endeavour to respond within one month or a reasonable period in compliance with Data Protection Legislation. We reserve the right to charge a reasonable fee (reflecting the costs of providing the information) or to refuse to respond where requests are manifestly unfounded or excessive: in this case, we will explain the situation to You and we will inform You about Your rights.
Cookies and similar technologies
delete all cookies;
block all cookies;
allow all cookies;
block ‘third-party’ cookies (ie, cookies set by online services other than the one you are visiting); and
clear all cookies when you close the browser.
To find more information on how to manage your cookies on browsers please visit the browser developer's website.
Questions, comments and requests regarding your personal information and our Policy are welcome and should be sent to email@example.com or you can call us at 1-855-383-7579. You may also use these contact details if you wish to make a complaint to us relating to your privacy.If you have any concerns about our use of Your information, You can make a complaint to the Attorney General of your State or Territory of residence, or to our regulator in your State or Territory of residence. You can find a list of regulators and their contact information and instructions here: https://www.worldremit.com/en-us/faq/file-a-complaint-us
US STATE PRIVACY LAWS
Notice of Collection
Your Privacy Rights
California ResidentsAs a California resident, and subject to exceptions, you may also exercise any of the following rights:
Access to your personal information, together with information regarding the nature, processing and disclosure of personal information. However, we may withhold some information where the risk to you, your personal information, a third party, or our business is too great to disclose the information.
Correction of your personal information that we hold.
Deletion of your personal information. This is also known as the right to be forgotten. You should also be aware that this right is qualified and not absolute. Therefore in some cases, we may refuse to delete your personal information. For example, if we need it to comply with a legal obligation, for internal purposes, to defend or establish a legal claim, and to complete the transaction for which we collected your personal information, to name a few.
Restriction of our use of your personal information.
Transfer of your personal information to another party.
Right not to receive any discriminatory treatment from the ZEPZ Group for exercising any of your privacy rights. Please note this is a passive right so you cannot exercise it.
Residents of Virginia, subject to exceptions, may also exercise the same rights described above. For example the rights of access and deletion.
How to exercise your privacy rights
Identifiers - For example, name, postal address, email address, unique personal identifier, Internet Protocol addresses, social security number, driver’s licence number, passport number or other similar identifiers.
Personal information categories from Cal. Civ. Code § 1798.80(e) - For example: a name, social security number, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number or other financial information.
Commercial Information - For example, records of your transactions, or other money transfer or remittance histories.
Internet or other similar network activity - For example, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
Data - For example, inferences drawn from personal information to create a profile about a consumer reflecting the consumer’s preferences and characteristics.
Categories of Third Parties
Government entities: government entities including law enforcement agencies;
Professional services organizations: professional services organizations, such as law firms and independent auditors;
Advertising and social networks: advertising and social networks (who may combine your personal information with their own records, and records available from other sources for their own marketing purposes);
Internet service providers;
Payment processors and payout partners;
Help desk service providers;
Financial,accounting and Legal services providers;
Data analytics providers and other aggregators;
Operating systems and platforms; and
Our affiliates, subsidiaries and members of the WorldRemit Group
like Chime Inc and Sendwave
Business or Commercial purposes for using your personal information
Providing our services (money transfers, account servicing and maintenance, customer services, advertising and marketing, analytics and communication about our services).
For our operational purposes, and the operational purposes of our service providers and integration partners.
Improving our existing services and developing new services.
Prevention, detection, protection and prosecution of security incidents, illicit or fraud related activity.
Bug prevention, error reporting, and activities to maintain the quality or safety of our services.
Auditing consumer interactions on our site.
Short term use such as customizing the content of our website.
Our legitimate interests in promoting our business.
To send you marketing information about products and services from WorldRemit and Sendwave.
Any other use that we will inform you about.
Sale and sharing of your personal information
Some sharing of personal information (like your name, email address, etc.) may be considered a "sale" under the CCPA and CDPA. We don’t sell your personal information for money, although we may allow certain third parties to use that information for purposes that may not directly benefit WorldRemit. We will not share information we collect about you with companies outside of our corporate family except as permitted by law. In California, WorldRemit engages in cross-context behavioural advertising through cookies, SDKs and similar technologies, as a result, we may share your personal information with third parties (subject always to obtaining your consent through our Preference and Consent Management banner). For more information on how to opt-out or restrict this sharing, please see Cookies and Similar Technologies in the section above. In Virginia, we may engage in "targeted advertising", as these terms are defined under Virginia law. You have the right to opt out of sales or targeting advertising as defined in the CDPA.
Sensitive Personal Information.
We may collect:
Your personal identification number, which includes your social security number, driving license, passport or state identification card; and
Your geolocation data.
We use this information for purposes that are reasonably necessary to provide our Services as expected by an average consumer; helping to ensure security and integrity; to perform services on behalf of Our business, which includes Our maintenance or servicing of Your account, providing customer service, processing orders and fulfilling transactions, verifying customer information, processing payments, providing financing, analytic services, storage, or similar services on behalf of the business; and undertaking activities to verify or maintain or improve the quality of our service. Under the CCPA, you are unable to restrict our use and sharing of your sensitive personal information.
Notice of Financial Incentives We may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive, price or service difference related to the collection and use of personal information is based upon our reasonable, good-faith determination of the estimated value of such information to our business, taking into consideration the value of the offer itself and the anticipated revenue generation that may be realised by rewording brand loyalty. We calculate the value of the offer and financial incentive by using the expense related to the offer. Examples of our programs may include
Limited-Time Promotions; and
Participation in our promotional programs is always optional, and you can terminate program participation at any time, as explained in the applicable program terms.