Sendwave

Topics

FAQs

Does Sendwave send an SMS to the recipient?

No, Sendwave will not send the recipient a delivery SMS. Recipients will receive a message from their carrier once the transaction is successful and funds have been added to their mobile wallet (if they have subscribed to SMS alerts from their carrier)

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Is there a minimum transaction amount?

$1/ CAD 1 /1 Euro /1 GBP

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Why do you collect my Social Security/Identification information?

As a registered money transmitter, Sendwave needs to confirm our users’ identity - we do it to protect your money, and to ensure that your Sendwave account is not compromised. You should only be asked for this upon your first TX.

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Can I still send to Naira accounts?

Unfortunately, no, for now we are unable to send in Naira. This is due to a directive from the Central Bank of Nigeria on Nov 30th that required all remittances to be paid out in USD and is beyond Sendwave’s control. We hope that at some point in the future, we will again by able to send to Naira accounts. However, at this time we do not know when or if it will be possible. However, if your recipient has a Naira account at First Bank, GTB, or Access Bank, you can send to their Naira account one time to automatically create a domiciliary account for them. This allows you to continue to send to their new domiciliary account going forward and removes the hassle of cash pickup :)

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Can I send to domiciliary accounts?

You can! You can now send to domiciliary accounts at Access, GTB, and First Bank. We are working on adding more banks soon as well :)

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How long does my recipient have to collect the funds?

The funds need to be picked up within 7 days of the transfer being sent. After 7 days the transaction will be cancelled and your debit card will not be charged.

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What if my recipient doesn’t receive their one time password?

If your recipient does not receive their one time password after submitting the transfer’s unique code to the bank teller, please call us at our Sendwave support number. We’d be happy to help get you the password and then you can share it directly with your recipient.

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What forms of ID are acceptable for picking up funds?

To collect funds, recipients need to bring an ID with them to verify their identity. To collect funds from Access Bank, they can present: international passport, driver’s license, national ID card, INEC registration card, or Bank Verification Number (BVN).

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Where can my recipient collect the funds?

The funds can be picked up at any Access or Zenith Bank branch. Your recipient can find the closest branch to them by checking Access bank branches here: https://www.accessbankplc.com/Contact-Us/Branch-ATM-Locator/Open-Branches.aspx and Zenith branches here: https://zenithbank.com/branches/

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What information do I need to send to a recipient for USD cash pickup?

To send via USD cash pickup you just need your recipients full name and their phone number - it’s that simple :)

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How long will it take for the funds to arrive?

The unique code voucher will be sent to your recipient within moments of you initiating the transfer. They will then need to visit an Access or Zenith bank branch Monday through Friday between 8 am and 4 pm WAT to collect the funds. The funds do need to be picked up within a 7 days a of the transfer being sent.

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How secure is sending via USD cash pickup?

Just like we did when sending to Naira accounts, security is a major priority for Sendwave. We’ve added two steps to help ensure the security of your transfer on top of our existing security. When sending via cash pickup, once you send you and your recipient will receive a unique code for the transaction. Your recipient will need to take that code to any Access bank branch and present it to the bank teller. Once the bank teller authenticates that code, your recipient will then receive a password via SMS they will submit to collect the funds.

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What is the fee to send to USD for cash pickup?

For users in the United States who are sending USD to USD, the fee will be 1% to send. For users sending from Europe, the United Kingdom or Canada, there will be no fee to send to USD.

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Why can’t I select cash pickup when I try to add a new recipient?

To send via USD cash pickup, please make sure your app is updated to version 04.04.02. You can update your app directly from the Apple App Store or the Google Play Store. If you’re not sure what version of the app you have, you can check what version of the app you have on the bottom of the me page.

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How does Sendwave work?

Sendwave allows you to make fast, affordable money transfers from countries in North America and Europe (USA, UK, Canada, France, Italy, Spain, and Ireland) to countries in Africa (Kenya, Uganda, Tanzania, Ghana, Nigeria, Senegal, and Liberia) and Asia (Bangladesh, Sri Lanka, Vietnam, The Philippines, Indonesia & Thailand). Using the Sendwave app, you can quickly send funds from debit and prepaid cards to mobile wallets, bank accounts, and cash pick-up locations.

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Which Nigerian banks do you send to?

We currently support USD cash pickup at Access, Fidelity, Zenith, or GTB Bank. We send to domiciliary accounts at Access, GTB, and First Bank

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What are your fees and rates?

Sendwave charges no or low fees in all markets it serves, saving you tons of money each time you send! For countries where there is no fee, like Ghana, Kenya, Tanzania, Uganda, and Bangladesh, we just make a small percentage on the exchange rate that you see on the main page of the app. For countries where there is a fee, like Liberia, we aim to keep our rates low and ensure sending remains affordable.

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How does SMS Login work?

If you turn on SMS login from the Settings/Me page, you will be texted an SMS verification code to your mobile anytime you log into Sendwave. This two-factor authentication provides an extra layer of security for your Sendwave account.

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What does 'Card Error' mean?

This often just means you don't have good enough internet service to save your card, or the app needs to be upgraded to the latest version from the App Store/Play Store.

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Can I use a credit card or PayPal?

No. We only accept debit cards because they charge us lower fees, which allows us to pass those savings onto you! (We do accept Italian Postepay and Spanish Correos prepaid debit cards)

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How do I use a new card?

Go into 'Payment Info', delete the card that is in there and then input and save your new card - now you're set!

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How do I verify my email?

You should get an email from us with a link to click to be sure we have the right contact info. If not, please check in the 'Personal Info' section of the app to make sure your email address is correct and update it if not to get our email. If you still don't see it, please check in Spam or search for 'Sendwave' in your email.

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How much money can I send?

You can initially send a maximum of $999/£750/€750 per day and $2,999/£2,500/€2,500 per month. Increase this limit to $2,999/£2,500/€2,500 per day and $12,000/£10,000/€10,000 per month by going through the app by pressing ‘Raise Limits’ on the settings page! A second-level verification will happen at this stage before the limit raise is live.

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Where can I send money from/to?

Sendwave allows you to make fast, affordable money transfers from countries in North America and Europe (USA, UK, Canada, France, Italy, Spain, and Ireland) to countries in Africa (Kenya, Uganda, Tanzania, Ghana, Nigeria, Senegal, Ivory Coast, Cameroon, Madagascar, Liberia and Morocco), Asia (Bangladesh, The Philippines, Vietnam, Sri Lanka, Thailand and Indonesia) and The Americas (Dominican Republic, Guatemala, Colombia, Peru and Haiti). Using the Sendwave app, you can quickly send funds from Visa or MasterCard debit cards and PostePay cards in Italy and Correos cards in Spain. We send to mobile wallets in Kenya, Uganda, Tanzania, Ghana, Senegal, Bangladesh, and Liberia. We send to bank accounts in Kenya, Ghana, Uganda, Bangladesh, Vietnam, Thailand and Madagascar. We send to Wave cash pick-up locations in Senegal and Morocco. Recipients will receive an SMS with a code that they can give to Wave agents with an ID. We send to Access and Zenith banks in Nigeria for cash pickup. Recipients will receive an SMS with a code they can give to the bank teller with an ID.

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How do I know my funds are safe?

We are licensed in every country we operate in as a money transmitter business. Plus, because we send the money, your funds aren't stored in our bank accounts, but moved quickly to your recipient.

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How do I know funds are delivered?

We will send you an email and update the transaction state to 'Delivered' on the Transactions screen as soon as the funds arrive to your recipient's mobile. If a transaction requires review for regulatory reasons, we will contact you immediately.

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How do I reset my password?

When prompted for your password, just take a guess, and if it's incorrect you'll see a button to reset your password via mobile or email.

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How long does my refund take?

This depends on your bank's relationship with our debit card processor - some refunds can be processed immediately but others can take up to 10 business days.

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How secure is Sendwave?

Sendwave takes the security of your personal data extremely seriously. We encode all data as soon as it is entered in the app and send it over an encrypted 128-bit connection.

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How do I add a new recipient?

Click in the 'To' field, begin typing and then select 'AddNew Recipient.' Then, if sending to their mobile wallet or for cash pickup, enter your recipient's full legal name, their phone number, and click 'Save'. If sending to a bank account, enter your recipient's full legal name, choose their bank from the drop down menu, enter their account number, and click 'Save.'

faq-accountsetup

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Call Support 24/7

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Get started
sending money to
your loved ones

Support Center

Topics

FAQs

Email

Call Support 24/7

US Office

UK Office

EU Office

Get startedsending money toyour loved ones

Get started
sending money to
your loved ones