Support

Filter by Destination Country:

Frequently Asked Questions - Nigeria

Sendwave lets you make rapid and affordable money transfers from select countries in North America and Europe to a selection of countries in Africa, Asia, Latin America, and the Caribbean. With the Sendwave app, you can quickly send funds from debit cards and prepaid cards to mobile wallets, bank accounts, and cash pick-up locations.
Sendwave takes the security of your personal data extremely seriously. We encode all data as soon as it is entered in the app and send it over an encrypted 256-bit connection.
We are licensed in every country we operate in as a money transmitter business. We always safeguard your funds while they're in transit to your recipients.
You should get an email from us with a link to click to be sure we have the right contact info. If not, please check in the 'Personal Info' section of the app to make sure your email address is correct and update it if not to get our email. If you still don't see it, please check in Spam or search for 'Sendwave' in your email.
When prompted for your password, just take a guess, and if it's incorrect you'll see a button to reset your password via mobile or email.
We will send you an email and update the transaction state to 'Delivered' on the Transactions screen as soon as the funds arrive to your recipient's mobile. If a transaction requires review for regulatory reasons, we will contact you.
Sendwave allows you to make quick, affordable money transfers from countries in North America and Europe (USA, UK, Canada, France, Italy, Spain, and Ireland) to countries in Africa (Kenya, Uganda, Tanzania, Ghana, Nigeria, Senegal, and Liberia) and Asia (Bangladesh and Sri Lanka). Using the Sendwave app, you can quickly send funds from Visa or MasterCard debit cards, as well as PostePay cards in Italy and Correos cards in Spain. We send to mobile wallets in Kenya, Uganda, Tanzania, Ghana, Senegal, Bangladesh, and Liberia. We send to bank accounts in Kenya, Uganda, Bangladesh, and Sri Lanka. We send to Wave cash pick-up locations in Senegal. Recipients will receive a SMS with a code that they can give to Wave agents with an ID. We send to Access, Zenith, and Fidelity Bank in Nigeria for cash pickup. Recipients will receive a SMS with a voucher code as well as a password to collect funds.
Every sender has maximum limits on how much they can send per day and per month. These are called sending limits. You can view your daily and monthly sending limits, as well as your usage, by going to the Menu and tapping on My Limits.
If you are a sender in the US, UK or EU, you do not need to take any action to raise your sending limits. Your sending limits will be automatically raised as soon as you are eligible. If you are a sender in Canada, once you are eligible to request higher sending limits, you can make a request through your My Limits page. Our team will review your request and get back to you as soon as possible.
Go to ‘Payment info' and tap '+’ in the top right corner to add a new card. Tap the three-dot menu and 'set as default payment method' - now you're set!
No. We only accept debit cards because they charge us lower fees, which allows us to pass those savings onto you! (We do accept some prepaid cards such as Italian Postepay, Spanish Correos, and La Banque Postale.)
This often just means there may be a connectivity issue, or the app needs to be upgraded to the latest version from the App Store/Play Store.
This depends on your bank's relationship with our debit card processor - some refunds can be processed immediately but others can take up to 10 business days.
If you turn on SMS login from the Settings/Me page, you will be texted an SMS verification code to your mobile anytime you log into Sendwave. This two-factor authentication provides an extra layer of security for your Sendwave account.
If the funds have not yet been delivered to your recipient's mobile wallet, you can call us to get a refund for the transfer. Once the status of the transaction changes to 'Funds Delivered,' the funds have been delivered and no refund is possible.
Yes.
Yes, your recipients will be able to pick up and transactions that were sent before this change
Unfortunately, all USD currency remittances are no longer permitted by the Nigeria Central Bank.
Unfortunately, all USD currency remittances are no longer permitted by the Nigeria Central Bank, including to domiciliary accounts.

Call Support

Call our international helplines for support. Opening hours all in coordinated universal time (UTC)

  • 10:00 - 00:00 Monday to Friday

  • Closed Saturday

  • Closed Sunday

+1 701 515 4355 (US/CA)

+1 844-933-5122 (US Toll-Free)

+44 203 695 0880 (UK)

+39 02 3057 8468 (Italy)

+353 1800 851 994(Ireland)

+34 900 751 907 (Spain)

+33 8 00 90 94 13 (France)

+32 80 07 33 74 (Belgium)

+49 800 181 2030 (Germany)

US Office

2093 Philadelphia Pike #1016, Claymont, DE 19703, USA

WorldRemit Corp. DBA Sendwave is licensed as a Money Transmitter by the New York State Department of Financial Services and in Puerto Rico (TM-055), a Foreign Transmittal Agency in Massachusetts, and a Currency Transmitter in Rhode Island. NMLS No. 1179663

Canada Office

2 Bloor St W, Suite 700, Toronto, ON, M4W 3E2, Canada

‍WorldRemit Inc. holds license # 0012181 with Revenue Quebec. FINTRAC (Financial Transactions and Reports Analysis Centre of Canada)

Registration Number M11556765


UK Office

51 Eastcheap, London, EC3M 1DT, United Kingdom.

Company registration number: 07110878

WorldRemit Ltd is Authorised and Regulated by the Financial Conduct Authority (FCA) under the Payment Service Regulations 2017 and Electronic Money Regulations 2011.

Registration number: 900891

EU Office

Rue du Commerce 31 1000 Brussels, Belgium

Company number: 733.531.321

Sendwave SA is authorised by the National Bank of Belgium to operate as a payment institution within the European Union.


24/7 Help

If you find yourself needing assistance with our app, the Sendwave team is always on hand at any time by in-app chat or email for up-to-date support. For call support hours, please click the “Contact Us” button.

Contact Us