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FAQs

Can I send to my recipient’s USD or business account in Lebanon?

No, we only facilitate cash pickup transfers to Whish Money cash pick up agents in Lebanon.

faq-sendingmoney

country-lebanon

What information do I need to enter for the recipient in Lebanon?

You’ll need to enter your recipient’s full legal name, phone number and provide your ‘reason for sending’ the transfer. For ‘reason for sending’ you may choose from the list of options provided in the app. Please confirm your recipient information to ensure you are sending to the correct recipient.

faq-sendingmoney

country-lebanon

How long will it take to deliver my funds to Lebanon?

After you send your transfer, your funds will be ready for collections within minutes at any Whish Money agent location. Occasionally, the cash pick up agents may face difficulties that will delay the transaction. Please be mindful of the operating hours of Whish Money locations. Sendwave's goal is to have your funds arrive at their destination as soon as possible.

faq-sendingmoney

country-lebanon

How much are the fees for sending money to Lebanon?

There is no fee when sending to Lebanon from France, Italy, Spain, Belgium, Canada and Ireland. When sending from the US, the payable fee is 2.6% of your transfer amount and the fee is capped at $20.

faq-general

country-lebanon

What options do I have for sending to Lebanon?

Using Sendwave, you can send money directly to Whish Money cash pick up agents in Lebanon.

faq-sendingmoney

country-lebanon

What currency can I send to Lebanon?

You send in your local currency - USD from the US, CAD from Canada, Euros from the EU - but all funds are delivered in USD

faq-general

country-lebanon

From which countries can I send to Lebanon?

You can send to Lebanon from the US, Canada, France, Spain, Italy, Belgium and Ireland using the Sendwave App.

faq-sendingmoney

country-lebanon

What ID does Sendwave accept to send money to Morocco?

Since the money is being sent from France or Europe, a European identity document will be required. A residence permit, an identity document or the French passport if applicable. For security reasons, a photo of the original ID must be taken directly from the application.

faq-general

country-morocco

Can I send to my recipient’s USD or business account in Indonesia?

No, we can only send to individual IDR bank accounts. If you enter a business account or USD account, the transaction will be rejected.

faq-sendingmoney

country-indonesia

Which mobile wallets can I send money to in Indonesia?

You can send money to more than 150 banks in Indonesia including Bank Mandiri, BRI, BCA, BNI BYN and Bank Syariah Indonesia. A complete list of the banks can be found in the Sendwave app.

faq-general

country-indonesia

Which banks can I send money to in Indonesia?

You can send money to more than 150 banks in Indonesia including Bank Mandiri, BRI, BCA, BNI BYN and Bank Syariah Indonesia. A complete list of the banks can be found in the Sendwave app.

faq-general

country-indonesia

How long will it take to deliver my funds to Indonesia?

Your funds will be delivered in minutes when sent between 1am to 11pm (Indonesia time) to bank accounts at BRI, Mandiri, BNI, BNI Syriah and Permata. For accounts at BCA, other banks and Ovo, your funds will be delivered within minutes when sent between 5am to 11pm (Indonesia time).

faq-general

country-indonesia

How much are the fees for sending money to Indonesia?

Sendwave charges zero fees on money transfers to Indonesia.

faq-general

country-indonesia

What options do I have for sending to Indonesia?

Using Sendwave, you can send money directly to bank accounts and mobile wallets in Indonesia. Please see the Sendwave App for a complete list of banks and mobile wallets

faq-sendingmoney

country-indonesia

What currency can I send to Indonesia?

You send in your local currency - USD from the US, CAD from Canada, Euros from France, and GBP from the UK - but all funds are delivered in Indonesian Rupiah (IDR).

faq-sendingmoney

country-indonesia

From which countries can I send to Indonesia?

You can send to Indonesia from the US, Canada, France and the UK using the Sendwave App.

faq-general

country-indonesia

How much time does the recipient have to pick up the money in Morocco?

The recipient has 7 days to pickup the money. In case the money is not picked up within 7 days, the transfer will be automatically cancelled and the money will be refunded to the sender

faq-sendingmoney, faq-morocco

Country-Morroco

What are Chaabi Cash’s operating hours?

Chaabi Cash agent branches are open Mon-Sat every week from 9am to 6pm. Some branches are open until 10pm and also operate on Sundays. You can get more information by visiting Chaabi Cash’s website (https://www.chaabicash.ma/fr/) or calling their helpline (+212 052 242 1800).

faq-general

Country-Morroco

Does Sendwave send an SMS to the recipient in Morocco?

Yes, Sendwave will send an SMS to both you and the recipient with the voucher code to be presented at the time of cash pick up.

faq-sendingmoney

Country-Morroco

Can I send to my recipient’s USD or business account in Morocco?

No, we can only send via cash pickup.

faq-general

Country-Morroco

What information do I need to enter for the recipient in Morocco?

You will need the recipient’s full legal name and phone number.

faq-general

Country-Morroco

How long will it take to deliver my funds to Morocco?

96% of all transactions are ready for pickup within 15 minutes. Occasionally, Chaabi Cash may face difficulties that will delay the transaction. Sendwave's goal is to have your funds arrive at their destination as soon as possible.

faq-sendingmoney

Country-Morroco

How much are the fees for sending money to Morocco?

Sendwave charges zero fees on money transfers to Morocco.

faq-general

Country-Morroco

What options do I have for sending?

Using Sendwave, you can send money directly via the cash pickup option in Morocco. Recipients can collect their cash from any of Chaabi Cash’s 1188 branches.

faq-sendingmoney

Country-Morroco

What currency can I send to Morocco?

You send in your local currency - USD from the US, CAD from Canada, Euros from Europe, and GBP from the UK - but all funds are delivered in MAD (Moroccan Dirham)

faq-sendingmoney

Country-Morroco

From which countries can I send to Morocco?

You can send to Morocco from the US, Canada, France, Italy, Spain and the UK using the Sendwave App.

faq-general

Country-Morroco

Can I send from Belgium?

Yes as long as you use a debit card with a security code

faq-general

country-madagascar

Do my recipients pay additional fees to withdraw cash?

Sendwave offers fee-free transfers to Airtel & Orange Money mobile wallets. If your recipient wants to withdraw cash, the phone carriers may apply their own fees for withdrawing funds.

faq-general

country-madagascar

Why is 3DS not working for me?

If you're having a problem with 3DS please make sure that you've updated to the latest version of your bank's app. If you are on the latest version and it still isn't working, you might need to contact your bank to find out what is wrong. We know 3DS can be a pain and we're working hard to make it better!

faq-sendingmoney

country-madagascar

Does Sendwave send an SMS to the recipient?

No, Sendwave will not send the recipient a delivery SMS. Recipients will receive a message from their carrier once the transaction is successful and funds have been added to their mobile wallet (if they have subscribed to SMS alerts from their carrier)

faq-general

country-uganda, country-bangladesh, country-ghana, country-kenya, country-liberia, country-nigeria, country-senegal, country-tanzania, country-philippines, country-haiti, country-vietnam, country-thailand, country-srilanka, country-ivorycoast, country-cameroon country-madagascar, country-morocco, country-indonesia

Which mobile wallets can I send money to in Madagascar?

You can send money to Airtel and Orange Money.

faq-sendingmoney, faq-madagascar

country-madagascar

How long will it take to deliver my funds?

It normally only takes a few minutes. Sometimes difficulties with the recipient's carrier or with Sendwave can delay the transaction. In these cases, we try to keep you informed of what is happening. We always strive to ensure that your funds arrive at their destination as quickly as possible.

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country-madagascar

How much are the fees for sending money to Madagascar?

Sendwave charges zero fees on money transfers to Madagascar.

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country-madagascar

What options do I have for sending to Madagascar?

Using Sendwave, you can send money directly to Airtel and Orange mobile wallets in Madagascar.

faq-madagascar, faq-sendingmoney

country-madagascar

What currency can I send to Madagascar?

You send in your local currency: USD from the US, CAD from Canada, Euros from France, and GBP from the UK but all funds are delivered in MGA (Malagasy Ariary).

faq-madagascar, faq-sendingmoney

country-madagascar

From which countries can I send to Madagascar?

You can send to Madagascar from the US, Canada, France, Belgium, the UK, Spain and Italy using the Sendwave App.

faq-madagascar, faq-general

country-madagascar

What is the maximum transaction amount?

Due to Thailand’s domestic regulations, you can only send up to 50,000 THB at a time in one transfer. Sendwave has its own limits where you can initially send a maximum of $999/£999/€999 per day and $2,999/£2,500/€2,500 per month. We can raise these limits to $2,999/£2,500/€2,500 per day and $12,000/£10,000/€10,000 per month if you are able to send us a photo of your government-issued ID. You can do this through the app by pressing 'Raise Limits' on the settings page. If you do not see this button, please contact our support team.

faq-general, faq-thailand

country-thailand

Is there a minimum transaction amount?

$1/ CAD 1 /1 Euro /1 GBP

faq-general, faq-sendingmoney

Which banks can I send money to in Thailand?

You can send money to more than 30 banks in Thailand including Bangkok Bank, Kasikorn Bank, Siam Commercial Bank, Bank Ayudhya, Krung Thai bank. A complete list of the banks can be found in the Sendwave app.

faq-sendingmoney, faq-thailand

country-thailand

Can I send to my recipient’s USD or business account in Thailand?

Please check your recipient details before sending. There is no guarantee of refunds for transactions sent to the wrong account. Please contact our support team if you have sent to the wrong account.

faq-sendingmoney, faq-thailand

country-thailand

What information do I need to enter for the recipient to send to Thailand?

Please confirm your recipient information to ensure you are sending to the correct recipient. You’ll need the recipient’s full legal name, bank name, and bank account number.

faq-sendingmoney, faq-thailand

country-thailand

How long will it take to deliver my funds?

96% of all transactions are delivered within 15 minutes. Occasionally, the recipient's bank may face difficulties that will delay the transaction. Sendwave's goal is to have your funds arrive at their destination as soon as possible.

faq-sendingmoney, faq-thailand

country-thailand

How much are the fees for sending money to Thailand?

Sendwave charges zero fees on money transfers to Thailand.

faq-general, faq-thailand

country-thailand

What options do I have for sending to Thailand?

Using Sendwave, you can send money directly to bank accounts in Thailand. Please see the Sendwave App for a complete list of banks.

faq-sendingmoney, faq-thailand

country-thailand

What currency can I send to Thailand?

You send in your local currency - USD from the US, CAD from Canada, Euros from France, and GBP from the UK - but all funds are delivered in THB (Thailand Baht).

faq-sendingmoney, faq-thailand

country-thailand

From which countries can I send to Thailand?

You can send to Thailand from the US, Canada, France and the UK using the Sendwave App.

faq-general, faq-thailand

country-thailand

What is the maximum transaction amount to send to Vietnam?

Due to banking regulations, you can initially send a maximum of $999/£999/€999 per day and $2,999/£2,500/€2,500 per month. We can easily raise those limits to $2,999/£2,500/€2,500 per day and $12,000/£10,000/€10,000 per month if you are able to send us a government ID photo. You can do this through the app by pressing 'Raise Limits' on the settings page!

faq-sendingmoney, faq-vietnam

country-vietnam

What happens if I send to my recipients USD account in Vietnam?

We can only send to individual VND bank accounts - in case senders enter a business account or a USD account - the txn will understandably get rejected (eg in case sender enters their recip USD account by mistake)

faq-sendingmoney, faq-vietnam

country-vietnam

How long will it take to delivery my funds to Vietnam?

We use a national switch (NAPAS) to deliver to all the bank accounts - at Vietnam midnight time, some banks might be offline for their daily recon, Terrapay will still accept txns in this time and process them as soon as that bank is up live.

faq-sendingmoney, faq-vietnam

country-vietnam

How much do you charge to send money to Vietnam?

Sendwave charges zero fee on money transfers to Vietnam

faq-general, faq-vietnam

country-vietnam

What options do I have for sending?

With Sendwave you can send money directly only to bank accounts in Vietnam. You can choose any bank from our listed banks.

faq-sendingmoney, faq-vietnam

country-vietnam

What currency can I send to Vietnam?

You send in the local currency but all funds are delivered in Vietnamese local currency - VND

faq-sendingmoney, faq-vietnam

country-vietnam

Where can I send to Vietnam from?

You can send to Vietnam from the US, Canada and France using the Sendwave App

faq-sendingmoney, faq-vietnam

country-vietnam

Can my recipient in Vietnam receive USD?

When you send with Sendwave, our competitive exchange rate eliminates the need for you to send USD and your relatives will not have to spend their time looking for an unofficial money exchange service and will not have to pay for it.

faq-sendingmoney, faq-vietnam

country-vietnam

How will my relative in Vietnam get the money?

When you send money to your recipient, the funds will be deposited directly into their bank account within a few minutes. Your funds are not stored in our bank accounts, but moved quickly to your recipient's bank account.

faq-vietnam, faq-general

country-vietnam

Can I come to your office to send money?

With Sendwave you can only send money using your debit card. With the Sendwave app, you can send money with your phone, anytime, anywhere and securely. You do not need to spend time driving to an agent and you will not pay a fee.

faq-vietnam, faq-general

country-vietnam

Which banks can we send to?

Asia United Bank, Banco De Oro Unibank, Bank of Commerce, Bank of the Philippine Islands, BPI Direct Bank, China Banking Corporation, China Bank Savings, Chinatrust Commercial Bank, Dungganon Bank, East West Bank, Equicom Savings Bank, Isla Bank, Land Bank, Malayan Savings Bank, Maybank Philippines, Metropolitan Bank and Trust Corporation, Partner Rural Bank, Philippine Bank of Communications, Philippine National Bank, Philippine Savings Bank, Phil National Bank Savings, Phil Trust Bank, Producers Bank, RCBC Savings Bank, Rizal Commercial Banking Corporation, Robinsons Bank, Security Bank, Standard Chartered Bank, Sun Savings Bank, UCPB Savings, United Coconut Planters Bank, Wealth Development Bank, Yuanta Savings Bank

faq-sendingmoney

country-philippines

Why do you collect my Social Security/Identification information?

As a registered money transmitter, Sendwave needs to confirm our users’ identity - we do it to protect your money, and to ensure that your Sendwave account is not compromised. You should only be asked for this upon your first TX.

faq-accountsetup

What are some common blockers to GCash transfers going through?

There are a few common blockers to GCash transfers going through. First and foremost, check to make sure that you entered the correct name exactly as it appears on your recipient’s GCash account. In addition, make sure your recipient has fully verified their GCash account. They can verify in their GCash app by uploading ID. This is the only way they can receive remittances through GCash.

faq-sendingmoney

country-philippines

How long will it take funds to arrive?

Transfers to GCash and bank accounts should arrive in minutes.

faq-sendingmoney

country-philippines

What is the fee to send to The Philippines?

Sendwave charges no fees for sending to the Philippines, saving you tons of money each time you send! We just make a small percentage on the exchange rate that you see on the main page of the app.

faq-philippines, faq-sendingmoney

country-philippines

Why can’t I save my Postepay card in Sendwave?

Due to a recent policy change, Postepay cards now need to be enabled to make money transfers. Unless you enable your card to make transfers, you will not be able to save the card in Sendwave. The following video shows you how to enable the option for money transfers within the PostePay app. You can see how to do so here.

faq-Senegal

country-senegal

What is the minimum send amount to Haiti?

The minimum send amount to Haiti is $2 to account for the $1.5 BRH tax.

faq-haiti, faq-sendingmoney

country-haiti

What is the extra $1.5 fee listed on my receipt for a transfer to Haiti?

The BRH imposes a $1.5 tax on all international money transfers to Haiti and as a money transfer company, we are required to comply. Thus, we display an estimated receive amount in the app.

faq-haiti, faq-sendingmoney

country-haiti

What payout methods do you support to Haiti?

You can send to MonCash wallets in Haiti. We are working to add cash-pickup soon.

faq-Haiti, faq-general

country-haiti

What payout methods do you support to Haiti?

You can send to MonCash wallets in Haiti. We are working to add cash-pickup soon.

faq-Haiti

country-haiti

What are your fees and rates to Haiti?

Sendwave charges zero fees to send to Haiti

faq-haiti, faq-general

country-haiti

Can I still send to Naira accounts?

Unfortunately, no, for now we are unable to send in Naira. This is due to a directive from the Central Bank of Nigeria on Nov 30th that required all remittances to be paid out in USD and is beyond Sendwave’s control. We hope that at some point in the future, we will again by able to send to Naira accounts. However, at this time we do not know when or if it will be possible. However, if your recipient has a Naira account at First Bank, GTB, or Access Bank, you can send to their Naira account one time to automatically create a domiciliary account for them. This allows you to continue to send to their new domiciliary account going forward and removes the hassle of cash pickup :)

faq-general

country-nigeria

Can I send to domiciliary accounts?

You can! You can now send to domiciliary accounts at Access, GTB, and First Bank. We are working on adding more banks soon as well :)

faq-general

country-nigeria

How long does my recipient have to collect the funds?

The funds need to be picked up within 7 days of the transfer being sent. After 7 days the transaction will be cancelled and your debit card will not be charged.

faq-general

country-nigeria

What if my recipient doesn’t receive their one time password?

If your recipient does not receive their one time password after submitting the transfer’s unique code to the bank teller, please call us at our Sendwave support number. We’d be happy to help get you the password and then you can share it directly with your recipient.

faq-general

country-nigeria

What forms of ID are acceptable for picking up funds?

To collect funds, recipients need to bring an ID with them to verify their identity. To collect funds from Access Bank, they can present: international passport, driver’s license, national ID card, INEC registration card, or Bank Verification Number (BVN).

faq-general

country-nigeria

Where can my recipient collect the funds?

The funds can be picked up at any Access or Zenith Bank branch. Your recipient can find the closest branch to them by checking Access bank branches here: https://www.accessbankplc.com/Contact-Us/Branch-ATM-Locator/Open-Branches.aspx and Zenith branches here: https://zenithbank.com/branches/

faq-general

country-nigeria

What information do I need to send to a recipient for USD cash pickup?

To send via USD cash pickup you just need your recipients full name and their phone number - it’s that simple :)

faq-general

country-nigeria

How long will it take for the funds to arrive?

The unique code voucher will be sent to your recipient within moments of you initiating the transfer. They will then need to visit an Access or Zenith bank branch Monday through Friday between 8 am and 4 pm WAT to collect the funds. The funds do need to be picked up within a 7 days a of the transfer being sent.

faq-general

country-nigeria

How secure is sending via USD cash pickup?

Just like we did when sending to Naira accounts, security is a major priority for Sendwave. We’ve added two steps to help ensure the security of your transfer on top of our existing security. When sending via cash pickup, once you send you and your recipient will receive a unique code for the transaction. Your recipient will need to take that code to any Access bank branch and present it to the bank teller. Once the bank teller authenticates that code, your recipient will then receive a password via SMS they will submit to collect the funds.

faq-general

country-nigeria

What is the fee to send to USD for cash pickup?

For users in the United States who are sending USD to USD, the fee will be 1% to send. For users sending from Europe, the United Kingdom or Canada, there will be no fee to send to USD.

faq-general

country-nigeria

Why can’t I select cash pickup when I try to add a new recipient?

To send via USD cash pickup, please make sure your app is updated to version 04.04.02. You can update your app directly from the Apple App Store or the Google Play Store. If you’re not sure what version of the app you have, you can check what version of the app you have on the bottom of the me page.

faq-sendingmoney

country-nigeria

Why am I being charged two fees?

When you send money with Sendwave from the US to Liberia, the fee is 3% of the amount sent or a maximum fee of 6 USD whichever is less. However, this does not cover the fees that MTN charges to cash-out the transfer at an agent location in Liberia. The MTN fees are only applied if you decide to withdraw the funds from your wallet, however, you don't need to and you can store the money in your wallet just like a bank account.

faq-sendingmoney

country-liberia

How does Sendwave work?

Sendwave allows you to make fast, affordable money transfers from countries in North America and Europe (USA, UK, Canada, France, Italy, Spain, and Ireland) to countries in Africa (Kenya, Uganda, Tanzania, Ghana, Nigeria, Senegal, and Liberia) and Asia (Bangladesh, Sri Lanka, Vietnam, The Philippines, Indonesia & Thailand). Using the Sendwave app, you can quickly send funds from debit and prepaid cards to mobile wallets, bank accounts, and cash pick-up locations.

faq-general

What are MTN's and Airtel's limits?

Uganda's MTN and Airtel mobile money programs have their own limits we have to follow. First, you can only send up to 4,000,000 UGX per transfer. Second, no MTN or Airtel account can hold more than 5,000,000 Ugs at one time. If your recipient's wallet is too full for us to transfer funds, please ask them to make a withdrawal and let us know when they have so we can deliver the funds fast! Otherwise, we retry these transfers daily.

faq-sendingmoney

country-uganda

What are Vodacom M-Pesa's and Airtel's limits?

Vodacom M-Pesa and Airtel mobile money wallets have their own limits we have to follow. First, you can only make two 3 million Tsh transfers/day to a single M-Pesa account. Second, no M-Pesa account can hold more than 5 million Tsh at one time. If your recipient's wallet is full we will be unable to deliver the funds. We will retry these transfers daily. Please make sure your recipient has room in their wallet!

faq-sendingmoney

country-tanzania

What are Wave Mobile Money's limits?

Wave Mobile Money has its own limits we have to follow. The wallet limit is 2M CFA and there is no transaction limit (the wallet just can't exceed 2M CFA). There is no daily limit, but the total amount a recipient can receive in a month is 10M CFA.

faq-sendingmoney

country-senegal

What are Safaricom M-Pesa's limits?

M-Pesa has its own limits we have to follow. First, you can only make two 70,000 Ksh transfers/day to a single M-Pesa account. Second, no M-Pesa account can hold more than 100,000 Ksh at one time. If your recipient's wallet is full, we will text them in Kenya to make a withdrawal and then they can reply to that message when they have room in their wallet to automatically deliver the funds! Otherwise, we retry these transfers daily.

faq-sendingmoney

country-kenya

What are MTN Ghana's limits?

MTN Ghana has its own limits we have to follow. First, no MTN account can hold more than 10,000 cedis at one time. If your recipient's wallet is too full for us to transfer funds, please ask them to make a withdrawal and let us know when they have so we can deliver the funds fast! Otherwise, we retry these transfers daily.

faq-sendingmoney

country-ghana

Which Nigerian banks do you send to?

We currently support USD cash pickup at Access, Fidelity, Zenith, or GTB Bank. We send to domiciliary accounts at Access, GTB, and First Bank

faq-sendingmoney

country-nigeria

What are your fees and rates?

Sendwave charges no or low fees in all markets it serves, saving you tons of money each time you send! For countries where there is no fee, like Ghana, Kenya, Tanzania, Uganda, and Bangladesh, we just make a small percentage on the exchange rate that you see on the main page of the app. For countries where there is a fee, like Liberia, we aim to keep our rates low and ensure sending remains affordable.

faq-general

What are your fees and rates in Senegal?

Our commitment is always to save you as much time and money as possible each time you send! For all transfers to Senegal we don’t charge a fee.

faq-general, faq-senegal

country-senegal

What are your fees and rates in Liberia?

Our commitment is always to save you as much time and money as possible each time you send! We currently send from the USA, Canada, UK, Spain, Italy and Ireland to Liberia. For transfers to Liberia from the USA, the fee is 3% of the amount sent or a maximum fee of 6 USD/CAD/EUR/GBP, whichever is less. However, MTN withdrawal fees are not covered by Sendwave when you send a transaction. Those fees are only applied if you decide to withdraw the funds from your wallet. Here is link to their withdrawal fee schedule: https://lonestarcell.com/momo-tariff/ to learn more.

faq-general, faq-liberia

country-liberia

What are bKash's limits?

bKash Bangladesh has its own limits we have to follow. No bKash account can hold more than 150,000 BDT at one time. If your recipient's wallet is too full for us to transfer funds, please ask them to make a withdrawal and let us know when they have so we can deliver the funds fast! Otherwise, we retry these transfers daily.

faq-sendingmoney, faq-bangladesh

country-bangladesh

How does SMS Login work?

If you turn on SMS login from the Settings/Me page, you will be texted an SMS verification code to your mobile anytime you log into Sendwave. This two-factor authentication provides an extra layer of security for your Sendwave account.

faq-security

What does 'Card Error' mean?

This often just means you don't have good enough internet service to save your card, or the app needs to be upgraded to the latest version from the App Store/Play Store.

faq-accountsetup

Can I use a credit card or PayPal?

No. We only accept debit cards because they charge us lower fees, which allows us to pass those savings onto you! (We do accept Italian Postepay and Spanish Correos prepaid debit cards)

faq-accountsetup

How do I use a new card?

Go into 'Payment Info', delete the card that is in there and then input and save your new card - now you're set!

faq-accountsetup

How do I verify my email?

You should get an email from us with a link to click to be sure we have the right contact info. If not, please check in the 'Personal Info' section of the app to make sure your email address is correct and update it if not to get our email. If you still don't see it, please check in Spam or search for 'Sendwave' in your email.

faq-accountsetup

How much money can I send?

You can initially send a maximum of $999/£750/€750 per day and $2,999/£2,500/€2,500 per month. Increase this limit to $2,999/£2,500/€2,500 per day and $12,000/£10,000/€10,000 per month by going through the app by pressing ‘Raise Limits’ on the settings page! A second-level verification will happen at this stage before the limit raise is live.

fag-general

Where can I send money from/to?

Sendwave allows you to make fast, affordable money transfers from countries in North America and Europe (USA, UK, Canada, France, Italy, Spain, and Ireland) to countries in Africa (Kenya, Uganda, Tanzania, Ghana, Nigeria, Senegal, Ivory Coast, Cameroon, Madagascar, Liberia and Morocco), Asia (Bangladesh, The Philippines, Vietnam, Sri Lanka, Thailand and Indonesia) and The Americas (Dominican Republic, Guatemala, Colombia, Peru and Haiti). Using the Sendwave app, you can quickly send funds from Visa or MasterCard debit cards and PostePay cards in Italy and Correos cards in Spain. We send to mobile wallets in Kenya, Uganda, Tanzania, Ghana, Senegal, Bangladesh, and Liberia. We send to bank accounts in Kenya, Ghana, Uganda, Bangladesh, Vietnam, Thailand and Madagascar. We send to Wave cash pick-up locations in Senegal and Morocco. Recipients will receive an SMS with a code that they can give to Wave agents with an ID. We send to Access and Zenith banks in Nigeria for cash pickup. Recipients will receive an SMS with a code they can give to the bank teller with an ID.

faq-general

How do I know my funds are safe?

We are licensed in every country we operate in as a money transmitter business. Plus, because we send the money, your funds aren't stored in our bank accounts, but moved quickly to your recipient.

faq-security

How do I know funds are delivered?

We will send you an email and update the transaction state to 'Delivered' on the Transactions screen as soon as the funds arrive to your recipient's mobile. If a transaction requires review for regulatory reasons, we will contact you immediately.

faq-sendingmoney

How do I reset my password?

When prompted for your password, just take a guess, and if it's incorrect you'll see a button to reset your password via mobile or email.

faq-security

Email

help@sendwave.com

aide@sendwave.com

compliance@sendwave.com

Call Support 24/7

Call our international helplines for support.

Note: French support has limited hours.

+1 888 966 8603 (US/CA)

+44 113 320 7935 (UK)

+39 02 3057 8468 (Italy)

+353 1800 949 226 (Ireland)

+34 900 998 284 (Spain)

+33 5 19 74 15 37 (France)

US Office

100 Hano St, Suite #9
Boston, MA 02134 USA

UK Office

11 Hanover Road
London, England, NW10 3DJ

Company registration number: 09627585
‍
Wave Transfer Ltd is Authorised and Regulated by the Financial Conduct Authority (FCA) under the Payment Service Regulations 2017 and Electronic Money Regulations 2011. Registration number: 710118

EU Office

Place Marcel Broodthaers 8, 1060 Saint-Gilles (Brussels), Belgium, EU

Company number: 733.531.321

Sendwave SA is authorised by the National Bank of Belgium to operate as a payment institution within the European Union.

Get started
sending money to
your loved ones

Simply download the app, link your debit card, verify your identity and quickly transfer money to your friends and loved ones. Seriously, it’s that simple.