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FAQs

Where can I send money from/to?

Sendwave allows you to make fast, affordable money transfers from countries in North America and Europe (USA, UK, Canada, France, Italy, Spain, and Ireland) to countries in Africa, Asia, The Americas and Lebanon. Using the Sendwave app, you can quickly send funds from Visa or MasterCard debit cards and PostePay cards in Italy and Correos cards in Spain. We send to mobile wallets and bank accounts in multiple counties, please see country pages for specific details.

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country-uganda, country-bangladesh, country-ghana, country-kenya, country-liberia, country-nigeria, country-senegal, country-tanzania, country-philippines, country-haiti, country-vietnam, country-thailand, country-srilanka, country-ivorycoast, country-cameroon country-madagascar, country-morocco, country-indonesia

How much money can I send?

Every sender has maximum limits on how much they can send per day and per month. These are called sending limits. You can view your daily and monthly sending limits, as well as your usage, by going to the Menu and tapping on My Limits. If you are a sender in the US, UK or EU, you do not need to take any action to raise your sending limits. Your sending limits will be automatically raised as soon as you are eligible. If you are a sender in Canada, once you are eligible to request higher sending limits, you can make a request through your My Limits page. Our team will review your request and get back to you as soon as possible. Note: Due to Thailand’s domestic regulations, you can only send up to 50,000 THB at a time in one transfer.

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What are your fees and rates in Liberia?

Our commitment is always to save you as much time and money as possible each time you send! We currently send from the USA, Canada, UK, Spain, Italy and Ireland to Liberia. For transfers to Liberia from the USA, the fee is 3% of the amount sent or a maximum fee of 6 USD/CAD/EUR/GBP, whichever is less. However, MTN withdrawal fees are not covered by Sendwave when you send a transaction. Those fees are only applied if you decide to withdraw the funds from your wallet. Here is link to their withdrawal fee schedule: https://lonestarcell.com/momo-tariff/ to learn more.

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country-liberia

What are your fees and rates in Senegal?

Our commitment is always to save you as much time and money as possible each time you send! For all transfers to Senegal we don’t charge a fee.

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country-senegal

What are your fees and rates?

Sendwave charges no or low fees in all markets it serves, saving you tons of money each time you send! For countries where there is no fee, like Ghana, Kenya, Tanzania, Uganda, and Bangladesh, we just make a small percentage on the exchange rate that you see on the main page of the app. For countries where there is a fee, like Liberia, we aim to keep our rates low and ensure sending remains affordable.

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How does Sendwave work?

Sendwave allows you to make fast, affordable money transfers from countries in North America and Europe (USA, UK, Canada, France, Italy, Spain, and Ireland) to countries in Africa, Asia and The Americas. Using the Sendwave app, you can quickly send funds from Visa or MasterCard debit cards and PostePay cards in Italy and Correos cards in Spain. We send to mobile wallets and bank accounts in multiple counties, please see country pages for specific details.

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What is the fee to send to USD for cash pickup?

For users in the United States who are sending USD to USD, the fee will be 1% to send. For users sending from Europe, the United Kingdom or Canada, there will be no fee to send to USD.

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country-nigeria

How secure is sending via USD cash pickup?

Just like we did when sending to Naira accounts, security is a major priority for Sendwave. We’ve added two steps to help ensure the security of your transfer on top of our existing security. When sending via cash pickup, once you send you and your recipient will receive a unique code for the transaction. Your recipient will need to take that code to any Access bank branch and present it to the bank teller. Once the bank teller authenticates that code, your recipient will then receive a password via SMS they will submit to collect the funds.

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country-nigeria

How long will it take for the funds to arrive?

The unique code voucher will be sent to your recipient within moments of you initiating the transfer. They will then need to visit an Access or Zenith bank branch Monday through Friday between 8 am and 4 pm WAT to collect the funds. The funds do need to be picked up within a 7 days a of the transfer being sent.

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country-nigeria

What information do I need to send to a recipient for USD cash pickup?

To send via USD cash pickup you just need your recipients full name and their phone number - it’s that simple :)

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country-nigeria

Where can my recipient collect the funds?

The funds can be picked up at any Access or Zenith Bank branch. Your recipient can find the closest branch to them by checking Access bank branches here: https://www.accessbankplc.com/Contact-Us/Branch-ATM-Locator/Open-Branches.aspx and Zenith branches here: https://zenithbank.com/branches/

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country-nigeria

What forms of ID are acceptable for picking up funds?

To collect funds, recipients need to bring an ID with them to verify their identity. To collect funds from Access Bank, they can present: international passport, driver’s license, national ID card, INEC registration card, or Bank Verification Number (BVN).

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country-nigeria

What if my recipient doesn’t receive their one time password?

If your recipient does not receive their one time password after submitting the transfer’s unique code to the bank teller, please call us at our Sendwave support number. We’d be happy to help get you the password and then you can share it directly with your recipient.

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country-nigeria

How long does my recipient have to collect the funds?

The funds need to be picked up within 7 days of the transfer being sent. After 7 days the transaction will be cancelled and your debit card will not be charged.

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country-nigeria

Can I send to domiciliary accounts?

You can! You can now send to domiciliary accounts at Access, GTB, and First Bank. We are working on adding more banks soon as well :)

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country-nigeria

Can I still send to Naira accounts?

You can choose to transfer Naira or US Dollars (USD) to Nigeria. Currently we are not sending from the UK, but we hope to be soon. Download the Sendwave app to stay informed when this happens.

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country-nigeria

What are your fees and rates to Haiti?

Sendwave does not charge any fees for money transfers to Haiti to a Unitransfer or MonCash. If you send USD from Canada or Europe, you not pay any fees. However if you send USD from the US, Sendwave charges 2.5% and cap at $12.

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country-haiti

What options do I have for sending to Haiti?

You can send to a MonCash Elaji account, cash pick-up, or to a bank account in US dollar.

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Why can’t I save my Postepay card in Sendwave?

Due to a recent policy change, Postepay cards now need to be enabled to make money transfers. Unless you enable your card to make transfers, you will not be able to save the card in Sendwave. The following video shows you how to enable the option for money transfers within the PostePay app. You can see how to do so here.

faq-Senegal

country-senegal

Can I come to your office to send money?

With Sendwave you can only send money using your debit card. With the Sendwave app, you can send money with your phone, anytime, anywhere and securely. You do not need to spend time driving to an agent and you will not pay a fee.

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country-vietnam

How will my relative in Vietnam get the money?

When you send money to your recipient, the funds will be deposited directly into their bank account within a few minutes. Your funds are not stored in our bank accounts, but moved quickly to your recipient's bank account.

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country-vietnam

How much do you charge to send money to Vietnam?

Sendwave charges zero fee on money transfers to Vietnam

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country-vietnam

From which countries can I send to Thailand?

You can send to Thailand from the US, Canada, France and the UK using the Sendwave App.

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country-thailand

How much are the fees for sending money to Thailand?

Sendwave charges zero fees on money transfers to Thailand.

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country-thailand

Is there a minimum transaction amount?

$1/ CAD 1 /1 Euro /1 GBP

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What is the maximum transaction amount?

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country-thailand

From which countries can I send to Madagascar?

You can send to Madagascar from the US, Canada, France, Belgium, the UK, Spain and Italy using the Sendwave App.

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country-madagascar

How much are the fees for sending money to Madagascar?

Sendwave charges zero fees on money transfers to Madagascar.

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country-madagascar

Does Sendwave send an SMS to the recipient?

No, Sendwave will not send the recipient a delivery SMS. Recipients will receive a message from their carrier once the transaction is successful and funds have been added to their mobile wallet (if they have subscribed to SMS alerts from their carrier)

faq-general

Do my recipients pay additional fees to withdraw cash?

Sendwave offers fee-free transfers to Airtel & Orange Money mobile wallets. If your recipient wants to withdraw cash, the phone carriers may apply their own fees for withdrawing funds.

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country-madagascar

Can I send from Belgium?

Yes as long as you use a debit card with a security code

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country-madagascar

From which countries can I send to Morocco?

You can send to Morocco from the US, Canada, France, Italy, Spain and the UK using the Sendwave App.

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Country-Morroco

How much are the fees for sending money to Morocco?

Sendwave charges zero fees on money transfers to Morocco.

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Country-Morroco

What information do I need to enter for the recipient in Morocco?

You will need the recipient’s full legal name and phone number.

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Country-Morroco

Can I send to my recipient’s USD or business account in Morocco?

No, we can only send via cash pickup.

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Country-Morroco

What are Chaabi Cash’s operating hours?

Chaabi Cash agent branches are open Mon-Sat every week from 9am to 6pm. Some branches are open until 10pm and also operate on Sundays. You can get more information by visiting Chaabi Cash’s website (https://www.chaabicash.ma/fr/) or calling their helpline (+212 052 242 1800).

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Country-Morroco

From which countries can I send to Indonesia?

You can send to Indonesia from the US, Canada, France and the UK using the Sendwave App.

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country-indonesia

How much are the fees for sending money to Indonesia?

Sendwave charges zero fees on money transfers to Indonesia.

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country-indonesia

How long will it take to deliver my funds to Indonesia?

Your funds will be delivered in minutes when sent between 1am to 11pm (Indonesia time) to bank accounts at BRI, Mandiri, BNI, BNI Syriah and Permata. For accounts at BCA, other banks and Ovo, your funds will be delivered within minutes when sent between 5am to 11pm (Indonesia time).

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country-indonesia

Which banks can I send money to in Indonesia?

You can send money to more than 150 banks in Indonesia including Bank Mandiri, BRI, BCA, BNI BYN and Bank Syariah Indonesia. A complete list of the banks can be found in the Sendwave app.

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country-indonesia

Which mobile wallets can I send money to in Indonesia?

You can send money to more than 150 banks in Indonesia including Bank Mandiri, BRI, BCA, BNI BYN and Bank Syariah Indonesia. A complete list of the banks can be found in the Sendwave app.

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country-indonesia

From which countries can I send to Lebanon?

You can send to Lebanon from the US, Canada, France, Spain, Italy, Belgium and Ireland using the Sendwave App.

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country-lebanon

How much are the fees for sending money to Lebanon?

There is no fee when sending to Lebanon from France, Italy, Spain, Belgium, Canada and Ireland. When sending from the US, the payable fee is 2.6% of your transfer amount and the fee is capped at $20.

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country-lebanon

What is the maximum amount in USD I can send per transaction to Haiti?

You can send up to $999 per transaction.

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country-haiti

From which countries can I send to Haiti?

You can send to Haiti from the United States, Canada, France, Ireland, Spain using the Sendwave App.

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country-haiti

What currency can I send to Haiti?

You send in your local currency - USD from the US, CAD from Canada and Euro from Europe - funds are delivered in HTG (Haitian Gourdes) if you sent to a MonCash recipient or Unitransfer -funds are delivered in US dollar if you send to a USD bank account.

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country-haiti

From which countries can I send to The Gambia?

You can send to The Gambia from the US, UK, France, Spain, Italy, Belgium, Canada and Ireland using the Sendwave App.

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country-thegambia

What options do I have for sending to The Gambia?

Using Sendwave, you can send money directly to Wave mobile money wallets in The Gambia.

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country-thegambia

How much are the fees for sending money to The Gambia?

There is no fee when sending to The Gambia from the United States, United Kingdom, France, Italy, Spain, Belgium, Canada and Ireland.

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country-thegambia

Will there be any taxes on my transfers?

No, there will be no local taxes applied on your transfers.

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country-thegambia

Does my recipient need any documentation to collect funds?

No, funds are delivered straight into your recipient’s Wave mobile wallet. They can withdraw the money from any official Wave agent. They will need to bring their smartphone with the Wave app, or their Wave card to the agent location. If your recipient does not have a Wave account, they will receive an SMS with a code which they can present to any official Wave agent to receive the funds. Make sure you save your recipient on your Sendwave account under their real name, that matches their ID if they do not have a Wave account.

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country-thegambia

What agent should your recipient visit to withdraw their money?

They can visit any official Wave agent. They can call 1222 to speak to a Wave representative who will direct them to the nearest location.

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country-thegambia

Do my recipients pay additional fees to withdraw cash?

Withdrawals are fee-free.

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ountry-thegambia

How can my recipient open a Wave account?

To open a Wave account, they just need a Gambian phone number and can download the app if they have a smartphone. They can also visit an official Wave agent.

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country-thegambia

Email

help@sendwave.com

aide@sendwave.com

compliance@sendwave.com

Call Support 24/7

Call our international helplines for support.

Note: French support has limited hours.

+1 888 966 8603 (US/CA)

+44 113 320 7935 (UK)

+39 02 3057 8468 (Italy)

+353 1800 949 226 (Ireland)

+34 900 998 284 (Spain)

+33 5 19 74 15 37 (France)

US Office

100 Hano St, Suite #9
Boston, MA 02134 USA

UK Office

11 Hanover Road
London, England, NW10 3DJ

Company registration number: 09627585
‍
Wave Transfer Ltd is Authorised and Regulated by the Financial Conduct Authority (FCA) under the Payment Service Regulations 2017 and Electronic Money Regulations 2011. Registration number: 710118

EU Office

Place Marcel Broodthaers 8, 1060 Saint-Gilles (Brussels), Belgium, EU

Company number: 733.531.321

Sendwave SA is authorised by the National Bank of Belgium to operate as a payment institution within the European Union.

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