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Frequently Asked Questions - Philippines
How does Sendwave work?
Sendwave lets you make rapid and affordable money transfers from select countries in North America and Europe to a selection of countries in Africa, Asia, Latin America, and the Caribbean. With the Sendwave app, you can quickly send funds from debit cards and prepaid cards to mobile wallets, bank accounts, and cash pick-up locations.
How secure is Sendwave?
Sendwave takes the security of your personal data extremely seriously. We encode all data as soon as it is entered in the app and send it over an encrypted 256-bit connection.
How do I know my funds are safe?
We are licensed in every country we operate in as a money transmitter business. We always safeguard your funds while they're in transit to your recipients.
How do I add a new recipient?
Click in the 'To' field, begin typing and scroll down to 'New Recipient.' Then enter your recipient's full legal name and their phone number and click 'Save.'
How do I verify my email?
You should get an email from us with a link to click to be sure we have the right contact info. If not, please check in the 'Personal Info' section of the app to make sure your email address is correct and update it if not to get our email. If you still don't see it, please check in Spam or search for 'Sendwave' in your email.
How do I reset my password?
When prompted for your password, just take a guess, and if it's incorrect you'll see a button to reset your password via mobile or email.
How do I know funds are delivered?
We will send you an email and update the transaction state to 'Delivered' on the Transactions screen as soon as the funds arrive to your recipient's mobile. If a transaction requires review for regulatory reasons, we will contact you.
Where can I send money from/to?
Sendwave allows you to make quick, affordable money transfers from countries in North America and Europe (USA, UK, Canada, France, Italy, Spain, and Ireland) to countries in Africa (Kenya, Uganda, Tanzania, Ghana, Nigeria, Senegal, and Liberia) and Asia (Bangladesh and Sri Lanka). Using the Sendwave app, you can quickly send funds from Visa or MasterCard debit cards, as well as PostePay cards in Italy and Correos cards in Spain. We send to mobile wallets in Kenya, Uganda, Tanzania, Ghana, Senegal, Bangladesh, and Liberia. We send to bank accounts in Kenya, Uganda, Bangladesh, and Sri Lanka. We send to Wave cash pick-up locations in Senegal. Recipients will receive a SMS with a code that they can give to Wave agents with an ID. We send to Access, Zenith, and Fidelity Bank in Nigeria for cash pickup. Recipients will receive a SMS with a voucher code as well as a password to collect funds.
How do I use a new card?
Go to ‘Payment info' and tap '+’ in the top right corner to add a new card.
Tap the three-dot menu and 'set as default payment method' - now you're set!
Can I use a credit card or PayPal?
No. We only accept debit cards because they charge us lower fees, which allows us to pass those savings onto you! (We do accept some prepaid cards such as Italian Postepay, Spanish Correos, and La Banque Postale.)
What does 'Card Error' mean?
This often just means there may be a connectivity issue, or the app needs to be upgraded to the latest version from the App Store/Play Store.
How long does my refund take?
This depends on your bank's relationship with our debit card processor - some refunds can be processed immediately but others can take up to 10 business days.
How does SMS Login work?
If you turn on SMS login from the Settings/Me page, you will be texted an SMS verification code to your mobile anytime you log into Sendwave. This two-factor authentication provides an extra layer of security for your Sendwave account.
How long will it take to deliver my funds?
Time taken to deliver funds is dependent on the receive country, receiving method, it can vary from delivering within minutes to 3-5 days.
What happens if I send to the wrong recipient by mistake?
Please check your recipient details before sending. There is no automatic way to recall funds if it goes to the wrong account. Sendwave will have to contact our partner Rendimento who has to work with the local 3rd party bank to contact the wrong beneficiary and request the funds. That account holder has to authorise paying back the funds.
Where can I send to the Philippines from?
You can send money to the Philippines from the US, UK, Canada, and parts of Europe.
How will my recipient know my funds have been delivered?
Recipients will receive a text message for GCash and cash pickup. They can check their account directly for bank transactions.
What are the different transaction limits per payout method?
Bank Account - The maximum amount that can be sent is PHP 50,000. We cannot process transactions smaller than PHP 200.
Cash Pick Up - Recipients can collect cash pick-ups from any branch of our partners bellow:
Metrobank, max transaction limit PHP 500,000
PSBank, max transaction limit PHP 250,000
LBC Express, max transaction limit PHP 100,000
RD Pawnshop, max transaction limit PHP 300,000
Robinsons Supermarket, max transaction limit PHP 100,000
M Lhuillier Pawnshop, max transaction limit PHP 250,000
Palawan Pawnshop, max transaction limit PHP 150,000
Villarica Pawnshop, max transaction limit PHP 300,000
Cebuana Lhuillier Pawnshop, max transaction limit PHP 50,000
Pera Hub, max transaction limit PHP 50,000
What does my recipient need to collect a cash pickup transaction?
Your recipients need proof of ID and their transaction reference number
Proof of ID can be one of the following: Passport, Driver's license, professional regulatory certificate license
Or two of the following: NBI Clearance, Barangay Clearance, Police Clearance
What are your fees and rates?
Sendwave charges less fees, saving you tons of money each time you send! For transfers to Bangladesh, bKash will increase the payment to your recipient by an additional 2% under a program sponsored by the Bangladesh Bank. The recipient will be notified of this.
How can I raise my sending limits?
Generally, limits are determined by geography, including send country and receive country, and account history. Depending on the region, sending limits may be automatically upgraded based on the account age and previous sending activity (based on successful transaction). Other than sending regularly, there is no action that you need to take to get higher limits.
What are sending limits?
Every sender has maximum limits on how much they can send per day and per month. These are called sending limits. You can view your daily and monthly sending limits, as well as your usage, by going to the Menu and tapping My Limits. Some regions may have additional limits based on partner or regulatory requirements.
What are Sendwave’s transaction limits when sending to the Philippines?
The maximum you can send in a single transaction depends on the receive country and money delivery method. If no transactional limit applies, your maximum will be equal to your daily limit. You can check your sending limits by opening the Sendwave app and tapping "My Limits" in your profile menu. Your limits depend on your location and how you've used your account. Every account has a daily and monthly limit.
Call Support
Call our international helplines for support. Opening hours all in coordinated universal time (UTC)
10:00 - 00:00 Monday to Friday
Closed Saturday
Closed Sunday
US Office
2093 Philadelphia Pike #1016, Claymont, DE 19703, USA
WorldRemit Corp. DBA Sendwave is licensed as a Money Transmitter by the New York State Department of Financial Services and in Puerto Rico (TM-055), a Foreign Transmittal Agency in Massachusetts, and a Currency Transmitter in Rhode Island. NMLS No. 1179663
Canada Office
2 Bloor St W, Suite 700, Toronto, ON, M4W 3E2, Canada
WorldRemit Inc. holds license # 0012181 with Revenue Quebec. FINTRAC (Financial Transactions and Reports Analysis Centre of Canada)
Registration Number M11556765
UK Office
51 Eastcheap, London, EC3M 1DT, United Kingdom.
Company registration number: 07110878
WorldRemit Ltd is Authorised and Regulated by the Financial Conduct Authority (FCA) under the Payment Service Regulations 2017 and Electronic Money Regulations 2011.
Registration number: 900891
EU Office
Rue du Commerce 31 1000 Brussels, Belgium
Company number: 733.531.321
Sendwave SA is authorised by the National Bank of Belgium to operate as a payment institution within the European Union.
24/7 Help
If you find yourself needing assistance with our app, the Sendwave team is always on hand at any time by in-app chat or email for up-to-date support. For call support hours, please click the “Contact Us” button.
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