Unfortunately, no, for now we are unable to send to Naira accounts. This is due to a directive from the Central Bank of Nigeria on Nov 30th that required all remittances to be paid out in USD and is beyond Sendwave’s control. We hope that at some point in the future, we will again by able to send to Naira accounts. However, at this time we do not know when or if it will be possible.
We do not yet support sending to domiciliary accounts. We are working hard on setting up instant USD sending to domiciliary accounts and will be in touch via email and social media once the service is available.
The funds need to be picked up within 7 days of the transfer being sent. After 7 days the transaction will be cancelled and your debit card will not be charged.
If your recipient does not receive their one time password after submitting the transfer’s unique code to the bank teller, please call us at our Sendwave support number. We’d be happy to help get you the password and then you can share it directly with your recipient.
To collect funds, recipients need to bring an ID with them to verify their identity. To collect funds from Access Bank, they can present: international passport, driver’s license, national ID card, INEC registration card, or Bank Verification Number (BVN).
The funds can be picked up at any Access or Zenith Bank branch. Your recipient can find the closest branch to them by checking Access bank branches here: https://www.accessbankplc.com/Contact-Us/Branch-ATM-Locator/Open-Branches.aspx and Zenith branches here: https://zenithbank.com/branches/
To send via USD cash pickup you just need your recipients full name and their phone number - it’s that simple :)
The unique code voucher will be sent to your recipient within moments of you initiating the transfer. They will then need to visit an Access or Zenith bank branch Monday through Friday between 8 am and 4 pm WAT to collect the funds. The funds do need to be picked up within a 7 days a of the transfer being sent.
Just like we did when sending to Naira accounts, security is a major priority for Sendwave. We’ve added two steps to help ensure the security of your transfer on top of our existing security. When sending via cash pickup, once you send you and your recipient will receive a unique code for the transaction. Your recipient will need to take that code to any Access bank branch and present it to the bank teller. Once the bank teller authenticates that code, your recipient will then receive a password via SMS they will submit to collect the funds.
For users in the United States who are sending USD to USD, the fee will be 1% to send. For users sending from Europe, the United Kingdom or Canada, there will be no fee to send to USD.
To send via USD cash pickup, please make sure your app is updated to version 04.04.02. You can update your app directly from the Apple App Store or the Google Play Store. If you’re not sure what version of the app you have, you can check what version of the app you have on the bottom of the me page.
When you send money with Sendwave from the US to Liberia, the fee is 1% of the amount sent or a maximum fee of 9 USD, whichever is less. However, this does not cover the fees that MTN charges to cash-out the transfer at an agent location in Liberia. The MTN fees are only applied if you decide to withdraw the funds from your wallet, however you don't need to and you can store the money in your wallet just like a bank account.
Sendwave allows you to make instant, affordable money transfers from countries in North America and Europe (USA, UK, Canada, France, Italy, Spain, and Ireland) to countries in Africa (Kenya, Uganda, Tanzania, Ghana, Nigeria, Senegal, and Liberia) and Asia (Bangladesh and Sri Lanka). Using the Sendwave app, you can quickly send funds from debit and prepaid cards to mobile wallets, bank accounts, and cash pick-up locations.
Uganda's MTN and Airtel mobile money programs have their own limits we have to follow. First, you can only send up to 4,000,000 UGX per transfer. Second, no MTN or Airtel account can hold more than 5,000,000 Ugs at one time. If your recipient's wallet is too full for us to transfer funds, please ask them to make a withdrawal and let us know when they have so we can deliver the funds instantly! Otherwise, we retry these transfers daily.
Vodacom M-Pesa and Airtel mobile money wallets have their own limits we have to follow. First, you can only make two 3 million Tsh transfers/day to a single M-Pesa account. Second, no M-Pesa account can hold more than 5 million Tsh at one time. If your recipient's wallet is full we will be unable to deliver the funds. We will retry these transfers daily. Please make sure your recipient has room in their wallet!
Wave Mobile Money has its own limits we have to follow. The wallet limit is 2M CFA and there is no transaction limit (the wallet just can't exceed 2M CFA). There is no daily limit, but the total amount a recipient can receive in a month is 10M CFA.
M-Pesa has its own limits we have to follow. First, you can only make two 70,000 Ksh transfers/day to a single M-Pesa account. Second, no M-Pesa account can hold more than 100,000 Ksh at one time. If your recipient's wallet is full, we will text them in Kenya to make a withdrawal and then they can reply to that message when they have room in their wallet to automatically deliver the funds! Otherwise, we retry these transfers daily.
MTN Ghana has its own limits we have to follow. First, no MTN account can hold more than 10,000 cedis at one time. If your recipient's wallet is too full for us to transfer funds, please ask them to make a withdrawal and let us know when they have so we can deliver the funds instantly! Otherwise, we retry these transfers daily.
If the funds have not yet been delivered to your recipient's mobile wallet, you can call us to get a refund for the transfer. Once the status of the transaction changes to 'Delivered,' the funds have been delivered and no refund is possible.
We currently support USD cash pickup at Access Bank.
Sendwave allows you to make instant, affordable money transfers from countries in North America and Europe (USA, UK, Canada, France, Italy, Spain, and Ireland) to countries in Africa (Kenya, Uganda, Tanzania, Ghana, Nigeria, and Senegal) and Asia (Bangladesh and Sri Lanka). Using the Sendwave app, you can quickly send funds from Visa or MasterCard debit cards, as well as PostePay cards in Italy and Correos cards in Spain. We send to mobile wallets in Kenya, Uganda, Tanzania, Ghana, Senegal, and Bangladesh. We send to bank accounts in Kenya, Uganda, Nigeria, Bangladesh, and Sri Lanka. We send to Wave cash pick-up locations in Senegal. Recipients will receive a SMS with a code that they can give to Wave agents with an ID. To learn more about Wave, visit our website http://www.wave.com/en/
Sendwave charges no fees, saving you tons of money each time you send! We just make a small percentage on the exchange rate that you see on the main page of the app.
Our commitment is always to save you as much time and money as possible each time you send! For all transfers to Senegal we don’t charge a fee.
Our commitment is always to save you as much time and money as possible each time you send! We currently send from the USA, Canada, UK, Spain, Italy and Ireland to Liberia. For transfers to Liberia, the fee is 3% of the amount sent or a maximum fee of of 6 USD/CAD/EUR/GBP, whichever is less. However, MTN withdrawal fees are not covered by Sendwave when you send a transaction. Those fees are only applied if you decide to withdraw the funds from your wallet. Here is link to their withdrawal fee schedule: https://lonestarcell.com/momo-tariff/ to learn more.
bKash Bangladesh has its own limits we have to follow. No bKash account can hold more than 150,000 BDT at one time. If your recipient's wallet is too full for us to transfer funds, please ask them to make a withdrawal and let us know when they have so we can deliver the funds instantly! Otherwise, we retry these transfers daily.
If you turn on SMS login from the Settings/Me page, you will be texted an SMS verification code to your mobile anytime you log into Sendwave. This two-factor authentication provides an extra layer of security for your Sendwave account.
This often just means you don't have good enough internet service to save your card, or the app needs to be upgraded to the latest version from the App Store/Play Store.
No. We only accept debit cards because they charge us lower fees, which allows us to pass those savings onto you! (We do accept Italian Postepay and Spanish Correos prepaid debit cards)
Go into 'Payment Info', delete the card that is in there and then input and save your new card - now you're set!
You should get an email from us with a link to click to be sure we have the right contact info. If not, please check in the 'Personal Info' section of the app to make sure your email address is correct and update it if not to get our email. If you still don't see it, please check in Spam or search for 'Sendwave' in your email.
Due to banking regulations, you can initially send a maximum of $999/£999/€999 per day and $2,999/£2,500/€2,500 per month. We can easily raise those limits to $2,999/£2,500/€2,500 per day and $12,000/£10,000/€10,000 per month if you are able to send us a government ID photo. You can do this through the app by pressing 'Raise Limits' on the settings page!
Sendwave allows you to make instant, affordable money transfers from countries in North America and Europe (USA, UK, Canada, France, Italy, Spain, and Ireland) to countries in Africa (Kenya, Uganda, Tanzania, Ghana, Nigeria, Senegal, and Liberia) and Asia (Bangladesh). Using the Sendwave app, you can quickly send funds from Visa or MasterCard debit cards, as well as PostePay cards in Italy and Correos cards in Spain. We send to mobile wallets in Kenya, Uganda, Tanzania, Ghana, Senegal, Bangladesh, and Liberia. We send to bank accounts in Kenya, Uganda, and Bangladesh. We send to Wave cash pick-up locations in Senegal. Recipients will receive a SMS with a code that they can give to Wave agents with an ID. We send to Access and Zenith banks in Nigeria for cash pickup. Recipients will receive a SMS with a code they can give to the bank teller with an ID.
We are licensed in every country we operate in as a money transmitter business. Plus, because we send the money instantly, your funds aren't stored in our bank accounts, but moved instantly to your recipient.
We will send you an email and update the transaction state to 'Delivered' on the Transactions screen as soon as the funds arrive to your recipient's mobile. If a transaction requires review for regulatory reasons, we will contact you immediately.
When prompted for your password, just take a guess, and if it's incorrect you'll see a button to reset your password via mobile or email.
This depends on your bank's relationship with our debit card processor - some refunds can be processed immediately but others can take up to 10 business days.
Sendwave takes the security of your personal data extremely seriously. We encode all data as soon as it is entered in the app and send it over an encrypted 128-bit connection.
Sendwave charges no fees, saving you tons of money each time you send! We just make a small percentage on the exchange rate that you see on the main page of the app. For transfers to Bangladesh, bKash will increase the payment to your recipient by an additional 2% under a program sponsored by the Bangladesh Bank. The recipient will be notified of this.
Click in the 'To' field, begin typing and then select 'AddNew Recipient.' Then, if sending to their mobile wallet or for cash pickup, enter your recipient's full legal name, their phone number, and click 'Save'. If sending to a bank account, enter your recipient's full legal name, choose their bank from the drop down menu, enter their account number, and click 'Save.'
Call our international helplines for support.
Note: French support has limited hours.