Sendwave Wallet FAQs

A secure digital account inside the Sendwave app.

By downloading the Sendwave app and signing up for an account. If you’re eligible and based in the US, you can open a Sendwave Wallet.

When you use the Sendwave Wallet to send money, you can access promotional exchange rates or cashback rewards. However, these may only apply to certain countries and transfers.

You can also send USD-equivalent digital dollar transfers from your wallet to your loved one’s Sendwave Wallet in over 113 countries.

No. Opening and maintaining a Sendwave Wallet is free. Some withdrawal and pay-in methods may have small fees, which will be shown before you confirm a transaction.

You're sending money directly to your recipient's Sendwave Wallet. They will receive it as USDC, a digital dollar that can be cashed out in local currency.

Full list of countries with cash out options are: Bangladesh, Benin, Brazil, Cameroon, Colombia, Côte d’Ivoire, Dominican Republic, El Salvador, Fiji, Gambia (The), Guatemala, Haiti, India, Indonesia, Jamaica, Kenya, Liberia, Madagascar, Malawi, Mexico, Mozambique, Nicaragua, Pakistan, Peru, Rwanda, Senegal, Tanzania, Thailand, Uganda, Zambia, Zimbabwe.

You can search for someone by entering their phone number in the search bar, including country code.

Your recipient will receive a digital currency pegged 1:1 to the US Dollar. They can then choose the best time to convert it to their local currency based on the exchange rate.

No, peer-to-peer transfers are only possible between Sendwave Wallet customers.

Withdrawal is NOT available in the US, but your loved ones back home can withdraw from their wallet into local currency.

Full list of countries with cash out options are: Bangladesh, Benin, Brazil, Cameroon, Colombia, Côte d’Ivoire, Dominican Republic, El Salvador, Fiji, Gambia (The), Guatemala, Haiti, India, Indonesia, Jamaica, Kenya, Liberia, Madagascar, Malawi, Mexico, Mozambique, Nicaragua, Pakistan, Peru, Rwanda, Senegal, Tanzania, Thailand, Uganda, Zambia, Zimbabwe

You can only store USD in your wallet. At present, it is not possible for users in the US to buy, store, send, or receive USDC.

We partner with Circle to issue USDC through Solana - their regulated affiliate network. 

USDC is redeemable 1:1 for US dollars. It is a stablecoin, a type of cryptocurrency that is 100% backed by highly liquid cash and cash-equivalent assets.

Yes, USDC is a type of cryptocurrency known as a stablecoin. Stablecoins are designed to be pegged to a real-world currency. In this case, USDC is pegged to the US Dollar.

Please contact Sendwave support and we’ll help sort it out quickly.

To update your personal information, please contact Sendwave support. They will guide you through the necessary steps to ensure your account details are accurate and secure.

You can close your Sendwave Wallet at any time by reaching out to Sendwave Customer support.

The below FAQs apply to our users in: Angola, Anguilla, Antigua and Barbuda, Argentina, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, Brunei, Burkina Faso, Cambodia, Cameroon, Cayman Islands, Chad, Chile, Colombia, Comoros, Costa Rica, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, eSwatini, Gabon, The Gambia, Georgia, Grenada, Guatemala, Guinea, Guyana, Haiti, Honduras, India, Indonesia, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, South Korea, Kyrgyzstan, Lesotho, Liberia, Madagascar, Malawi, Maldives, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Mongolia, Montserrat, Mozambique, Namibia, Nauru, Nicaragua, Niger, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Qatar, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Seychelles, Singapore, Solomon Islands, Sri Lanka, Suriname, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Türkiye (Turkey), Turkmenistan, Turks and Caicos, Tuvalu, Timor-Leste, Uganda, United Arab Emirates, Uruguay, Vanuatu, British Virgin Islands, Zambia and Zimbabwe.

The Sendwave Wallet is a secure digital account where you can receive, hold and manage money sent to you via other Sendwave customers - or via pay-in in certain countries.

Wallet allows you to hold USD-equivalent digital dollars and to send and receive with other Sendwave Wallet holders.

No. Opening and maintaining a Sendwave Wallet is free. Some withdrawal and pay-in methods may have small fees, which will be shown before you confirm a transaction.

First, tap the "Withdraw" button in the Sendwave app.

Next, add the details of your external account where you want the money to go. This could be a bank account number or a phone number, depending on how you want to receive the funds.

*Note: Withdrawing from a Sendwave Wallet to an external account is available in select markets.

Yes, limits may apply based on your verification status and local regulations. We’ll let you know if your withdrawal exceeds the available limits.

Yes. The wallet gives you full control. Hold your money until you’re ready to cash out or spend.

Your wallet balance is displayed as USDC.  It’s a digital dollar, also known as a stablecoin, which is pegged to the US Dollar to help keep its value stable.

A stablecoin is a type of digital currency that keeps a steady value, like the US Dollar. This lets you hold and use digital money. The stablecoin used in your wallet is USDC. USDC is backed by cash and cash-equivalent assets to ensure that 1 USDC is worth 1 US Dollar.

Yes, USDC is a type of cryptocurrency known as a stablecoin. Stablecoins are designed to be pegged to a real-world currency. In this case, USDC is pegged to the US Dollar.

Please contact Sendwave support and we’ll help sort it out quickly.

Yes. Your wallet is protected by strong security tools, including biometric lock and passkey device protection. We never share your personal data without your permission.

A wallet passkey is a secret code that grants you access to your wallet and allows you to authorize transactions involving your wallet. 

Your wallet passkey is encrypted and stored on your device. During the Sendwave Wallet creation process, your wallet passkey will be backed up automatically on your device.

To update your personal information, please contact Sendwave support. They will guide you through the necessary steps to ensure your account details are accurate and secure.

No, the wallet is only accessible with the wallet passkey stored on your device.

If you lose your phone, your money is still safe. You will need to restore your wallet passkey back up on a new device in order to access your wallet.

If you are moving devices to access your wallet, you will just need to migrate your passkeys from your old device to your new one.  After logging into the new device with your Sendwave account we will look for your wallet passkey and if recovered will grant access to your wallet.