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Frequently Asked Questions - Dominican Republic

Sendwave lets you make rapid and affordable money transfers from select countries in North America and Europe to a selection of countries in Africa, Asia, Latin America, and the Caribbean. With the Sendwave app, you can quickly send funds from debit cards and prepaid cards to mobile wallets, bank accounts, and cash pick-up locations.
Sendwave takes the security of your personal data extremely seriously. We encode all data as soon as it is entered in the app and send it over an encrypted 256-bit connection.
We are licensed in every country we operate in as a money transmitter business. We always safeguard your funds while they're in transit to your recipients.
Click in the 'To' field, begin typing and scroll down to 'New Recipient.' Then enter your recipient's full legal name and their phone number and click 'Save.'
You should get an email from us with a link to click to be sure we have the right contact info. If not, please check in the 'Personal Info' section of the app to make sure your email address is correct and update it if not to get our email. If you still don't see it, please check in Spam or search for 'Sendwave' in your email.
When prompted for your password, just take a guess, and if it's incorrect you'll see a button to reset your password via mobile or email.
We will send you an email and update the transaction state to 'Delivered' on the Transactions screen as soon as the funds arrive to your recipient's mobile. If a transaction requires review for regulatory reasons, we will contact you.
Sendwave allows you to make quick, affordable money transfers from countries in North America and Europe (USA, UK, Canada, France, Italy, Spain, and Ireland) to countries in Africa (Kenya, Uganda, Tanzania, Ghana, Nigeria, Senegal, and Liberia) and Asia (Bangladesh and Sri Lanka). Using the Sendwave app, you can quickly send funds from Visa or MasterCard debit cards, as well as PostePay cards in Italy and Correos cards in Spain. We send to mobile wallets in Kenya, Uganda, Tanzania, Ghana, Senegal, Bangladesh, and Liberia. We send to bank accounts in Kenya, Uganda, Bangladesh, and Sri Lanka. We send to Wave cash pick-up locations in Senegal. Recipients will receive a SMS with a code that they can give to Wave agents with an ID. We send to Access, Zenith, and Fidelity Bank in Nigeria for cash pickup. Recipients will receive a SMS with a voucher code as well as a password to collect funds.
Go to ‘Payment info' and tap '+’ in the top right corner to add a new card. Tap the three-dot menu and 'set as default payment method' - now you're set!
No. We only accept debit cards because they charge us lower fees, which allows us to pass those savings onto you! (We do accept some prepaid cards such as Italian Postepay, Spanish Correos, and La Banque Postale.)
This often just means there may be a connectivity issue, or the app needs to be upgraded to the latest version from the App Store/Play Store.
This depends on your bank's relationship with our debit card processor - some refunds can be processed immediately but others can take up to 10 business days.
If you turn on SMS login from the Settings/Me page, you will be texted an SMS verification code to your mobile anytime you log into Sendwave. This two-factor authentication provides an extra layer of security for your Sendwave account.
To complete the PIX transfer, you just enter the recipient’s full name, CPF, and PIX key
Please check your recipient details before sending. There is no guarantee of refunds for transactions sent to the wrong account. Please contact our support team if you have sent to the wrong account.
You can send money to bank accounts at Bancolombia and Banco Davivienda in Colombia.
You can send to the Dominican Republic from the US, Spain, Canada, France, Belgium, the UK, and Italy using the Sendwave app.
You send in your local currency - USD from the US, CAD from Canada, Euros from France, and GBP from the UK - but all funds are delivered in Dominican Peso (DOP)
Delivery times are dependent upon the payout option you choose. If you send via Bank Transfer, your funds should arrive in your recipients bank account the next working day. If you send a cash pickup transfer to be collected at Caribe Express, your funds will be ready for collection within minutes. Please be mindful of Caribe Express working hours.
Using Sendwave, you can send money directly to bank accounts and cash pick up agents in the Dominican Republic. Please see the Sendwave app for a complete list of banks. You can send cash for your recipients to collect at any Caribe Express location (there are over 170 of them). Please see this website for branch locations, contact numbers and opening hours - https://caribeexpress.com.do/Sucursales/Region
Sendwave charges a small percentage of the exchange rate, while remaining competitive on price, on money transfers to the Dominican Republic.
No, we can only send to individual DOP bank accounts and for cash collection. If you enter a business account or USD account, the transaction will be rejected.
Sendwave earns a small percentage on the exchange rate, which is displayed on the app’s main page.
$0 – Sendwave does not charge transfer fees when sending money to the DR.
You can chat with support 24/7 or call during available hours. To reach support: Open the app. Scroll to the bottom. Click on the “?” to chat or call us.
Please double-check recipient details before sending. Refunds are not guaranteed for mistaken transfers. Contact customer support immediately for assistance.
If the recipient does not pick up funds within 7 days, the transaction is automatically canceled and the money is returned to the sender. Refund processing can take up to 10 business days, depending on the sender’s bank.
The sender’s bank does not authorize the debit card transaction. The recipient does not pick up the money within 7 days.
Cash pickup: Caribe Express Bank transfer: Available to 40 banks, including BHD León, Banreservas, and Banco Popular (in Dominican Pesos).
Pay-in method: Debit card only.
Yes, we accept unexpired New York City IDs. Other accepted IDs: - Dominican Passport - US, Canada or UK Passport - UK Residence Permit - Work Permit - International Driving License - Unexpired Driver’s License
1. Download the app. 2. Create an account and verify it. 3. Add your promo code. 4. Add a recipient (for the Dominican Republic, you need their name, address and phone number). 5. Add a debit card. 6. Submit ID verification (photo ID and a selfie video for extra security), if asked. 7. Once verified, you can make a transfer.
Sendwave started in 2014 and is available in many countries, including the Philippines, Senegal, Jamaica and Mexico.
From: US, Canada & UK To: The Dominican Republic
Sendwave is a money transfer service that allows users in the US and the UK to send money internationally with no transfer fees.
Cash pickup: Typically ready within 30 minutes (depending on sender verification and payout partner availability). Bank transfer: Processed during regular banking hours (may be delayed on holidays or weekends).
No, people in the DR cannot use the app. The service is for senders in the US and the UK.
You send in your local currency (USD from the US, GBP from the UK, CAD from Canada or Euros from Spain). All funds are delivered in Dominican Pesos (DOP).
The minimum is USD 1 / CAD 1 / EUR 1 /1 GBP.
Generally, limits are determined by geography, including send country and receive country, and account history. Depending on the region, sending limits may be automatically upgraded based on the account age and previous sending activity (based on successful transaction). Other than sending regularly, there is no action that you need to take to get higher limits.
Every sender has maximum limits on how much they can send per day and per month. These are called sending limits. You can view your daily and monthly sending limits, as well as your usage, by going to the Menu and tapping My Limits. Some regions may have additional limits based on partner or regulatory requirements.
The maximum you can send in a single transaction depends on the receive country and money delivery method. If no transactional limit applies, your maximum will be equal to your daily limit. You can check your sending limits by opening the Sendwave app and tapping "My Limits" in your profile menu. Your limits depend on your location and how you've used your account. Every account has a daily and monthly limit.
Generally, limits are determined by geography, including send country and receive country, and account history. Depending on the region, sending limits may be automatically upgraded based on the account age and previous sending activity (based on successful transaction). Other than sending regularly, there is no action that you need to take to get higher limits.

Call Support

Call our international helplines for support. Opening hours all in coordinated universal time (UTC)

  • 10:00 - 00:00 Monday to Friday

  • Closed Saturday

  • Closed Sunday

+1 701 515 4355 (US/CA)

+1 844-933-5122 (US Toll-Free)

+44 203 695 0880 (UK)

+39 02 3057 8468 (Italy)

+353 1800 851 994(Ireland)

+34 900 751 907 (Spain)

+33 8 00 90 94 13 (France)

+32 80 07 33 74 (Belgium)

+49 800 181 2030 (Germany)

US Office

2093 Philadelphia Pike #1016, Claymont, DE 19703, USA

WorldRemit Corp. DBA Sendwave is licensed as a Money Transmitter by the New York State Department of Financial Services and in Puerto Rico (TM-055), a Foreign Transmittal Agency in Massachusetts, and a Currency Transmitter in Rhode Island. NMLS No. 1179663

Canada Office

2 Bloor St W, Suite 700, Toronto, ON, M4W 3E2, Canada

‍WorldRemit Inc. holds license # 0012181 with Revenue Quebec. FINTRAC (Financial Transactions and Reports Analysis Centre of Canada)

Registration Number M11556765


UK Office

51 Eastcheap, London, EC3M 1DT, United Kingdom.

Company registration number: 07110878

WorldRemit Ltd is Authorised and Regulated by the Financial Conduct Authority (FCA) under the Payment Service Regulations 2017 and Electronic Money Regulations 2011.

Registration number: 900891

EU Office

Rue du Commerce 31 1000 Brussels, Belgium

Company number: 733.531.321

Sendwave SA is authorised by the National Bank of Belgium to operate as a payment institution within the European Union.


24/7 Help

If you find yourself needing assistance with our app, the Sendwave team is always on hand at any time by in-app chat for up-to-date support. For call support hours, please click the “Contact Us” button.

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